Net
AARIN BAILEY
NAPERVILLE,IL
Summary
Results-driven leader that drives performance improvements and leads strategic initiatives. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.Develops and executes innovative strategies for stimulating growth and service quality.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
Work History
Chief Operating Officer - Interim
MSPbots
Chicago, IL
09.2022 - Current
- Reduced logo churn rate from 12% to 0.5% within an 8-week period by aligning organizational objectives with company mission to increase business growth and integrate work strategies.
- Achieved 90% reduction in support tickets by developed and implemented recommendations for service improvement.
- Reduced onboarding time from 9 months to 5 weeks.
- Increased expansion MRR by 11%, after a quarter over quarter ramp up.
Chief Technology Officer
CTI
03.2020 - 08.2022
- Revised Cyber Security Playbook and policies leading to an 97% reduction in cyber incidents.
- Rewrote operational policies and procedures following ITIL guidelines to improve operational and scalability capacities from a tech to client 8-1 ratio, to a 20-1 ratio
- Implemented KPI's in line with industry standards to improve quality of service.
- Achieved a 99.7% uptime across all clients over a 3 year period.
- Using powershell and python reduced operational tasks to reduce ticket counts by over 84%.
- Reduced onboardings by developing a .Net application to facilitate and automate client onboardings.
Senior Systems Analyst
Bridgepoint Technologies
12.2019 - 03.2020
- Resolved 98% of escalated technical issues within agreed service levels, reducing potential downtime by 45% compared to previous year.
- Documented 20k articles of clients system and network architectures and other materials and instructionals.
- Conducted audits across 80+ multi-system installations, ensuring 100% conformance to business objectives.
- Optimized budget allocations for IT projects, saving the company over $200,000 annually without compromising system efficiency and reliability.
System Engineer Team Lead
Advanced Intelligence Engineering
07.2015 - 12.2019
- Successfully resolved over 2,000 tickets annually, with a 95% satisfaction rate from users regarding support quality and service timeliness.
- Achieved 100% compliance rate across all projects by developing and implementing best practice guidelines, reducing audit findings by 70%.
- Conducted 30+ ROI analyses annually, influencing the approval of projects that yielded an average ROI of 150% over 3 years.
- Analyzed an average of 500,000 security logs monthly, successfully identifying and mitigating 99.8% of potential network threats.
Network Engineer
Climate Pros Inc
Glendale Heights, IL
10.2012 - 01.2014
- Successfully designed and managed network infrastructure spanning 45 offices, achieving 99.95% uptime across LAN, WAN, and other segments.
- Updated security protocols quarterly, leading to 25% increase in defense capabilities, and successfully conducted 10+ security audits annually, ensuring continuous compliance.
- Established 20+ IT policies, resulting in 50% reduction in user-related security incidents and achieving 99.9% backup success rate.
- Resolved 200+ issues related to Sage ERP software and databases annually, with a 95% first-call resolution rate.
E4 Boatswain's Mate
United States Navy
Norfolk, VA
06.2004 - 09.2008
- Prioritized safety procedures when operating vessels, controlling speed, berthing and unberthing, giving optimal protection to crew and equipment.
- Consulted various maps, charts, weather reports and navigation equipment to determine and direct boat movements.
- Kept watch aboard vessels to identify changing conditions or potential issues and implement corrective actions.
Education
Bachelor of Science - Computer Science
University of Oklahoma Norman
Norman, OK. 08.2010 - 05.2012
Associate of Science - Film And Video Production
Oklahoma City Community College
Oklahoma City, OK 08.2008 - 05.2010
Skills
Planning and execution
Software
Python
Powershell
Javascript
Java
Timeline
Chief Operating Officer - Interim
MSPbots
09.2022 - Current
Chief Technology Officer
CTI
03.2020 - 08.2022
Senior Systems Analyst
Bridgepoint Technologies
12.2019 - 03.2020
System Engineer Team Lead
Advanced Intelligence Engineering
07.2015 - 12.2019
Network Engineer
Climate Pros Inc
10.2012 - 01.2014
Bachelor of Science - Computer Science
University of Oklahoma Norman
08.2010 - 05.2012
Associate of Science - Film And Video Production
Oklahoma City Community College
08.2008 - 05.2010
E4 Boatswain's Mate
United States Navy
06.2004 - 09.2008