Aaron Acuna
El Paso,TX
Summary
Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Overview
9
9
years of professional experience
Work History
Shift Lead Manager
Walgreen's Pharmacy
El Paso, TX
05.2015 - Current
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Responded to and resolved customer questions and concerns.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Completed store opening and closing procedures, including setting up registers and checking products.
- Helped store management meet standards of service and quality in daily operations.
- Analyzed equipment breakdowns using various troubleshooting methods.
- Trained new employees and delegated daily tasks and responsibilities.
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Enforced company policies and regulations with employees.
- Monitored employee actions for effective safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Education
Bachelor of Arts - Human Resources Management
05.2021
Associate of Arts - Business Administration
12.2018
High School Diploma -
05.2015
Skills
- Accurate money handling
- Inventory controls
- Team Building
- Staff Management
- Critical thinking
- Business Development
- Training and mentoring
Timeline
Shift Lead Manager - Walgreen's Pharmacy
05.2015 - Current
The University of Texas At El Paso - Bachelor of Arts, Human Resources Management
El Paso Community College - Associate of Arts, Business Administration
Montwood High School - High School Diploma,