Aaron Bantz
Apache Junction,AZ
Summary
Multi-talented service manager successful at handling customer issues quickly. Demonstrated record of developing successful store-wide policies to promote customer engagement and reduce issues. Brought over two decades of progressive automotive experience.
Overview
15
15
years of professional experience
Work History
Service Manager
Alltown Auto Repair
Casa Grande, Arizona
12.2011 - Current
- ● Serve as the primary customer contact, documenting vehicle concerns and coordinating repair and maintenance services.
- ● Reviewed technician recommendations and communicated repair needs, pricing, and service options, ensuring customers made informed decisions.
- ● Monitor repair status and provide customers with timely updates on vehicle progress, costs, and completion times, and enhance customer satisfaction.
- ● Coordinate workflow between customers, technicians, parts suppliers, and management to ensure timely completion of repairs.
- ● Monitored repair status and provided customers with timely updates on vehicle progress, costs, and completion times, enhancing customer satisfaction.
- ● Review completed work orders for accuracy and explain completed services and charges to customers.
- ● Process payments, maintain accurate customer and vehicle records, and ensure documentation is complete.
- ● Addressed customer questions and concerns professionally, resolving issues and fostering positive customer relationships.
- ● Manage multiple repair orders and competing priorities in a fast-paced environment while maintaining accuracy and attention to detail.
Education
GED
Phoenix, AZSkills
- Service management
- Workflow coordination
- Repair order management
- Repair estimation
- Customer communication
- Customer service
- Shop foreman / Automotive Repair
References
References available upon request.
Timeline
Service Manager
Alltown Auto Repair
12.2011 - Current
GED