Aaron Bartkowiak
Faribault,MN
Summary
Dedicated Applications Specialist offering a wealth of experience in customer relationships, technical troubleshooting, and problem-solving. Hardworking, educated, and willing to go extra mile to complete any task. Provides high level of service to customers throughout their partnership with Roche. Willingness to take on added responsibilities to meet team goals. Communication is key to building trustful relationships with customers and co-workers.
Overview
20
20
years of professional experience
Work History
Sr. Field Applications Specialist - Molecular
Roche Diagnostics Corporation
02.2018 - Current
- Support customers pre- and post-sale with installation, validation, training, troubleshooting, and workflow of Roche molecular systems.
- Be main line of communication between customer and Roche support network.
- Perform repairs, updates, modifications, and maintenance to systems as necessary.
- Work with local and global support teams to solve complex troubleshooting issues.
- Mentor and assist other team members, including co-travel, as needed.
- Promote communication within team by leading calls & meetings, presenting topics, and sharing information.
Field Applications Specialist
Roche Diagnostics Corporation
01.2015 - 02.2018
- Support customers with system installation, training, and validation.
- Provide ongoing assistance with workflow optimization, troubleshooting, and training.
- Work with sales team to identify new opportunities for Roche systems and assays.
Associate Field Applications Specialist - Molecular
Roche Diagnostics Corporation
09.2014 - 01.2015
- Support customers with system installation, training, and validation.
- Provide ongoing assistance with workflow optimization, troubleshooting, and training.
Laboratory Specialist
Marquette General Hospital
10.2003 - 09.2014
- Key operator for all molecular diagnostic testing in laboratory.
- Performed validations, developed SOPs, and created QC protocols for molecular testing.
- Monitored QC and performed troubleshooting as needed.
- Oversaw inventory and monitoring of microbiology and molecular supplies.
- Prepared and examined specimens using variety of instruments, microbiological, and molecular diagnostic techniques.
- Developed new protocols and improved existing laboratory processes.
Education
Bachelor of Science - Biology/Microbiology
Northern Michigan University
Marquette, MI05.2000
Skills
- Customer Support
- System Repair and Upgrades
- Verbal and Written Communication
- End-User Training
- Advanced Troubleshooting
- Quality Control and Validation
- Multi-team Coordination
- Data Review and Analysis
Timeline
Sr. Field Applications Specialist - Molecular
Roche Diagnostics Corporation
02.2018 - Current
Field Applications Specialist
Roche Diagnostics Corporation
01.2015 - 02.2018
Associate Field Applications Specialist - Molecular
Roche Diagnostics Corporation
09.2014 - 01.2015
Laboratory Specialist
Marquette General Hospital
10.2003 - 09.2014
Bachelor of Science - Biology/Microbiology
Northern Michigan University