Aaron Berg
Tripoli,IA
Summary
Accomplished in enhancing customer loyalty and satisfaction, experience in leveraging client relationship building and upselling strategies at T-Mobile to significantly improve store performance. Adept at leading teams and solving problems, my background spans retail and military, showcasing a unique blend of discipline, teamwork, and customer service excellence.
Overview
27
27
years of professional experience
Work History
Mobile Expert
T-Mobile
12.2021 - Current
- Resolve customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhance teamwork, collaborate with colleagues to share knowledge and improve overall store performance.
- Assist customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contribute to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
Retail Sales Consultant
Next Generation Wireless
06.2016 - 01.2021
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Handled cash transactions accurately while adhering to established security procedures.
- Trained new employees on store policies, procedures, and best practices for superior customer service.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Participated in promotional events to engage potential customers and showcase store offerings.
Sales Representative
U.S. Cellular
04.2011 - 05.2016
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Wireless Sales Associate
Alltel Wireless/BeMobile
08.2008 - 03.2011
- Handled customer returns and exchanges professionally, ensuring a positive outcome for both the customer and the business.
- Achieved consistent monthly sales goals with effective upselling of accessories, warranties, and additional services.
- Maintained a clean and organized sales floor for an inviting shopping environment, resulting in higher foot traffic and sales.
- Assisted customers in troubleshooting technical issues, fostering trust and building long-term relationships.
- Increased customer satisfaction by providing personalized product recommendations and comprehensive information on wireless plans and devices.
Infantry Team Leader
United States Army National Guard
01.1998 - 01.2006
- Utilized tactical expertise to make critical decisions under pressure, leading to successful outcomes in high-stress situations.
- Led infantry team to successfully complete missions by providing clear instructions and efficient communication.
- Improved morale within the team by addressing concerns promptly and offering constructive feedback.
- Led fire team during infantry dismounted battle drills and situational training exercises.
- Provided mentorship to junior team members, fostering growth in their military careers.
Education
No Degree - Business Management
Rasmussen University
Online Education03-2026
Skills
- Goal oriented
- Client relationship building
- Brand awareness
- Upselling strategies
- Teamwork
- Problem-solving
- Friendly and helpful
- Customer service
- Honest and dependable
- Time management
- Reliable and responsible
- Attention to detail
Accomplishments
- Supervised team of 11 staff members (Caribou Coffee 2006-2008)
- Supervised team of 4 Army soldiers.
- Achieved T-Mobile Winner's Circle in Q2 2022
Timeline
Mobile Expert
T-Mobile
12.2021 - Current
Retail Sales Consultant
Next Generation Wireless
06.2016 - 01.2021
Sales Representative
U.S. Cellular
04.2011 - 05.2016
Wireless Sales Associate
Alltel Wireless/BeMobile
08.2008 - 03.2011
Infantry Team Leader
United States Army National Guard
01.1998 - 01.2006
No Degree - Business Management
Rasmussen University