Aaron Burlingame
Sales Specialist
Cedar Park,TX
Summary
My personal goal in life is to continue to challenge myself, and broaden my knowledge through growth. I want to continue to obtain new skills and to continue to push myself to the next level. I am very dedicated to succeeding and striving to perform above and beyond. Whether that is at home with my family, or my workplace.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work History
Debt Specialist
Beyond Finance
11.2023 - 05.2024
- Worked with customers to create a debt repayment plan based on their current financial conditions.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Utilized analytical skills to evaluate clients'' financial situations accurately, enabling tailor-made solutions for each individual case.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Effectively managed high-stress situations involving distressed clients by exercising empathy, patience, and professionalism at all times.
- Reduced clients'' overall debt by negotiating with creditors and creating customized repayment plans.
Loan Specialist
Rate Genius Inc.
10.2018 - 10.2023
- Received underwritten applications from clients looking to lower their auto rates or payment
- Educated customers on benefits of additional products, such as gap, extended service contracts, tire and wheel care, etc.
- All while achieving all company KPI's
- Guided each customer through our process by verifying their personal information, receiving documents, uploading required stipulations, and ensuring we have all items needed to fund
- Worked closely and maintained relationships with multiple nationwide and local credit unions
- Communicated with multiple customers daily and provided updates to our internal loan processing team, and lenders to ensure funding is secured within our time frame
- Executed problem solving skills, customer communication, and overcoming objections
- Active member of the Rate Genius 'Manager in training' program
- Performed task and facilitated trainings for new employees assigned by sales management.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
Inside Sales Representative
PROTECT AMERICA INC.
01.2011 - 01.2018
- Contacted potential customers through lead submission on an outbound and inbound call dialer
- Presented and discussed options to customers through personable conversations and gaining trust through a structured and proven sales process
- Educated clients on our products and services and provided a solution based solely on the clients' needs gathered through a customer discovery process
- Consistently a top performer throughout my years with a complete knowledge of competition
- Generated contracts that produced the company on average a gross of $925,000.
Education
Associate of Applied Science - Welding Technology
Pasadena City College
Pasadena, CA 06.2006 - 06.2008
Skills
Professionalism
Education And Certifications
- Pasadena Community College - AWS D1.1 3G Mig Welding certification.
- Pasadena Community College - Studied meteorology and General Education
- Protect America Inc. - Completion and recertification of the 5 Diamond Sales process through The Jackman Group LLC.
- Rate Genius Manager In Training program.
Timeline
Debt Specialist
Beyond Finance
11.2023 - 05.2024
Loan Specialist
Rate Genius Inc.
10.2018 - 10.2023
Inside Sales Representative
PROTECT AMERICA INC.
01.2011 - 01.2018
Associate of Applied Science - Welding Technology
Pasadena City College
06.2006 - 06.2008