Aaron Clemente
Orangevale,CA
Summary
Motivated and self-taught IT enthusiast with a strong foundation in troubleshooting and computer hardware. While new to professional IT work, I bring hands-on experience in building and configuring computers, diagnosing hardware and software issues, and providing effective solutions. Known for strong problem-solving skills, attention to detail, and a passion for technology. Eager to leverage my technical knowledge and customer service skills in a professional IT Help Desk role to support and enhance user experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
MSCC II
Golden 1 Credit union
04.2023 - Current
- Provide remote technical support, resolving issues quickly without requiring onsite visits when it comes to Golden 1's online banking.
- Enhance operational efficiency by troubleshooting and resolving technical issues promptly, when dealing with our mobile application.
- Explain technical information in clear terms to non-technical individuals to promote better understanding.
- Manage high call volumes while providing exceptional customer support and maintaining professional composure.
- Handle escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Establishes trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Lead Associate of Operations
Chase Bank
01.2019 - 01.2022
- Provided accurate and effective communication and customer service in person and via phone, while simultaneously adjusting/updating various financial accounts (checking, savings, loans, credit cards, etc.)
- Received and reviewed customer accounts to ensure timely financial transactions, while complying with all policies, procedures, and regulatory banking requirements.
- Processed transactions for accounts that had levies attached, while maintaining a high degree of professionalism and confidentiality to protect customer's privacy.
- Resolved complex account issues involving fraudulent activity or identity theft.
- Conducted a thorough review and audit of the account and authorizes adjustments i.e., stoppage of funds or placing accounts on hold.
- Provided second-level review and approval of wire transfers.
- Prepared and processed Currency Transaction Reports for monetary transactions greater than $10,000, in accordance with federal regulations.
- Trained tellers on regulatory banking requirements, policies/procedures, and overall performance of teller duties, resolving cash drawer outages as required.
- Performed monthly evaluations of tellers' knowledge on banking policies and procedures to protect customers and bank from loss exposure.
Teller
Wells Fargo
01.2017 - 01.2019
- Performed general teller duties, handling cash, balancing cash drawers, issued cashier's checks as well as money orders, checking account information and managing teller line.
- Mentored new teller trainees throughout their banking orientation.
- Processed quarterly Vault and ATM details with a zero-error rate.
- Continued education on current banking products and services through Branch Portal and Teamwork (data base).
- Processed and exchanged foreign currency.
- Experience utilizing C3’s, a banking web-based cash management software.
- Focused on company growth through partner relationships and the use of skill builders to ensure proper teller to banker hand offs.
Skills
- Communication
- Problem Solving
- Operating Systems: Windows, MacOS
- Customer Service
- Organization and Time Management
- Troubleshooting
Certification
- Currently working on my Comptia A+
Timeline
MSCC II
Golden 1 Credit union
04.2023 - Current
Lead Associate of Operations
Chase Bank
01.2019 - 01.2022
Teller
Wells Fargo
01.2017 - 01.2019