Summary
Overview
Work History
Education
Skills
Timeline
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Courtney Cooper

Wills Point,TX

Summary

Project management professional with track record of delivering high-impact projects in diverse environments. Adept at driving project timelines and ensuring quality outcomes through strategic planning and execution. Highly collaborative, adaptable, and committed to team success and client satisfaction.

Overview

2025
2025
years of professional experience

Work History

Project Manager

Cooper Estates
01.2021 - Current
  • Experience in assessing location and project for cost material, labor, time of the project, and equipment that contributed and/or affected the finishing and success of a certain project
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Managed crews of 6-12 people

Patient Service Representative

Touchstone Medical Imaging
07.2014 - 02.2016
  • Managed approximately 50 incoming calls per day from patients
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Updating and verifying patient insurance coverage and eligibility
  • Assisting patients in filling out patient history forms, consent forms, and payment contract forms, when necessary
  • Receiving and processing cash and credit card payments for medical services rendered
  • Reviewing patient accounts, identifying delinquent accounts, and collecting overdue payments
  • Answering, investigating, and/or directing patient inquiries or complaints to the appropriate medical staff member
  • Following up with patients to ensure their inquiry or complaint has been satisfactorily resolved

Sales and Service Specialist

Bank of America
  • Developed strong rapport with customers, fostering loyalty and trust for sustained business growth.
  • Provided expert product knowledge, demonstrating the value proposition of offered services or products to prospective clients.
  • Worked closely with clients throughout the entire sales cycle, providing ongoing support, addressing concerns, and ensuring overall satisfaction with their experience.
  • Optimized sales pitches during presentations by incorporating visual aids and engaging storytelling techniques for enhanced persuasiveness.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.

Education

Associate of Applied Science - Organizational Leadership

Texas A&M
Commerce, TX
05.2021

Skills

  • Clerical Experience
  • Project planning and development
  • Quality Assurance
  • Advanced problem solving
  • Phone Etiquette
  • Program Development
  • Project Management
  • Negotiation

Timeline

Project Manager

Cooper Estates
01.2021 - Current

Patient Service Representative

Touchstone Medical Imaging
07.2014 - 02.2016

Sales and Service Specialist

Bank of America

Associate of Applied Science - Organizational Leadership

Texas A&M

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Courtney Cooper