Aaron Cuppy
Norman,OK
Summary
Results-driven supervisor with a strong focus on safety compliance, employee training, and performance monitoring. Proven ability to enhance service quality and foster a positive work environment.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Supervisor
COTPA-EMBARK
Oklahoma City, Oklahoma
05.2025 - Current
- Supervised daily operations of transit services to ensure adherence to safety protocols.
- Coordinated staff schedules and assignments to optimize route efficiency.
- Monitored employee performance and provided constructive feedback to elevate service quality.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Conducted quarterly check-ins with team members to discuss upcoming tasks and project deadlines.
- Fostered a positive work environment, enhancing team morale and collaboration.
- Assisted in professionally resolving customer inquiries and complaints.
Supervisor
Herzog
Oklahoma City, Oklahoma
01.2023 - 03.2025
- Supervised daily movement and operation of streetcars in OKC.
- Trained new employees on streetcar operation and rules and SOP's.
- Monitored employee performance and practices to help them be the best at their positions.
- Conducted inspections of track and streetcars to help maintain a high safety standard and safe operations.
- Gained knowledge in creating performance, hazard, and safety reports to ensure compliance.
- Created and distributed both fixed and extra board schedules for employees.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Created new strategies for improving customer service standards within the organization.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Complied with company policies, objectives and communication goals.
Fire Sprinkler Fitter
Express Fire Protection
Oklahoma City, Oklahoma
08.2012 - 10.2022
- Inspected existing fire sprinkler systems for compliance with NFPA standards.
- Diagnosed issues in existing sprinkler systems and performed necessary repairs.
- Responded to emergency repair requests promptly to ensure safety compliance.
- Collaborated with contractors to ensure proper system integration during construction.
- Trained new employees on safety protocols and installation procedures.
- Followed safety protocols when working with hazardous materials such as flammable liquids or pressurized gas lines.
- Dismantled old or damaged fire protection equipment safely and disposed of it properly.
- Fabricated custom parts from drawings or verbal instructions for use in fire sprinkler system installations.
- Researched alternative solutions to complex problems encountered during installation or repair work.
- Attended training classes to stay up-to-date on latest industry standards and techniques.
Education
Some College (No Degree) - Emergency Medicine EMT
OSU OKC
Oklahoma City, OKSkills
- Safety compliance
- Employee training
- Performance monitoring
- Operations management
- Schedule coordination
- Customer service
- Conflict resolution
- Training and mentoring
- Task delegation
- Employee motivation
- Effective communication
- Problem solving
- Time management
- Attention to detail
- Relationship building
Certification
- CDL Class A with passenger and airbrake endorsement
- OKC Streetcar license
Timeline
Supervisor
COTPA-EMBARK
05.2025 - Current
Supervisor
Herzog
01.2023 - 03.2025
Fire Sprinkler Fitter
Express Fire Protection
08.2012 - 10.2022
Some College (No Degree) - Emergency Medicine EMT
OSU OKC