Aaron Davidson
Pensacola,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
1
1
Certification
Work History
MSR1 Contractor
Navy Federal Credit Union-Heritage Oaks
11.2023 - Current
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Analyzed user feedback to gather input and identify areas required for improvement.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded proactively and positively to rapid change.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintained up-to-date knowledge of product and service changes.
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Owner
Aaron Handyman And Tile Llc
01.2022 - Current
- Updated knowledge continuously through industry seminars and workshops to remain current on best practices in tile setting techniques.
- Provided clear communication with clients regarding project timelines, budgets, and potential challenges during the installation process.
- Demonstrated versatility in skillset by proficiently working with various types of tiles such as ceramic, porcelain, glass, and natural stone.
- Worked professionally with other tradespeople on successful, on-time project completion.
- Reviewed blueprints and specifications to determine labor and materials that would be required to complete tiling project.
- Used specialized tools and equipment to cut, shape and install tile.
- Expedited project completion times by effectively managing multiple tasks simultaneously while maintaining quality standards.
- Resolved problems arising during tile installation process, maintaining quality and code compliance.
- Ensured accurate alignment of tiles using leveling systems for professional results that exceeded clients'' expectations.
- Operated machines to mix mortar, thinset and grout according to standard formulas.
- Increased client referrals through exceptional craftsmanship and attention to detail in all completed projects.
- Followed strict safety standards for customer and worker protection.
- Documented tile materials and supplies used in each project for proper recordkeeping and billing.
Manager
Whataburger
05.2020 - 01.2023
- Accomplished multiple tasks within established timeframes.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Established team priorities, maintained schedules and monitored performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Deli Clerk
Publix
01.2017 - 05.2019
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Offered product samples to customers, generating additional sales through taste-testing.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Built trust with customers through meticulous attention to detail in fulfilling special orders and dietary restrictions.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
Line Cook Supervisor
Vintj Wine Bar
01.2016 - 01.2017
- Controlled expenses and boosted profitability by managing food and labor costs.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Facilitated ongoing training programs for line cooks, promoting professional growth and improving overall team performance.
Master Grill Operator/Server
Waffel House
05.2012 - 01.2015
- Verified order accuracy and quality ahead of service to maintain standards.
- Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
- Restocked stations and supplies during slower periods between rushes.
- Monitored internal temperatures of grilled meats using thermometers to ensure compliance with health regulations.
- Prepared average of 50 to 100 orders each shift.
- Collaborated with fellow kitchen staff to ensure timely delivery of orders during peak service hours.
Education
GED -
Foley High School
Foley, AL05.2014
Skills
- Financial Management
- Decision-Making
- Time Management
- Performance Tracking and Evaluation
- Computer Skills
- Professional and Courteous
- Goal Setting
- Team Leadership
- Staff Training and Development
- Business Development
- Negotiation and Conflict Resolution
Certification
Servesafe Training - 2020-2025
Running table top gaming
I have ran many games and managed upwards of 40 people running a complex and fast paced environment without flaw.
Timeline
MSR1 Contractor
Navy Federal Credit Union-Heritage Oaks
11.2023 - Current
Owner
Aaron Handyman And Tile Llc
01.2022 - Current
Manager
Whataburger
05.2020 - 01.2023
Deli Clerk
Publix
01.2017 - 05.2019
Line Cook Supervisor
Vintj Wine Bar
01.2016 - 01.2017
Master Grill Operator/Server
Waffel House
05.2012 - 01.2015
GED -
Foley High School
Servesafe Training - 2020-2025
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