Heaven Romero
Milton,FL
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
4
4
years of professional experience
Work History
Delinquency Control Cnslr II
Navy Federal Credit Union-Heritage Oaks
Pensacola, FL
12.2024 - Current
- I help members get the help they need by sharing knowledge on the situation they are in, as well as leading the conversation to what will best help them, whether it be payments or assistance.
- I work early, mid, and late-stage accounts.
- I help my teams/ coworker with any questions they may have.
Manager
McDonald's
Milton, FL
01.2021 - 06.2024
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Established processes to ensure efficient workflow throughout the organization.
Education
Milton Highschool
Milton, FL05-2023
Skills
- Data analysis
- Payment processing
- Leadership
- Customer service
- Flexible and adaptable
Timeline
Delinquency Control Cnslr II
Navy Federal Credit Union-Heritage Oaks
12.2024 - Current
Manager
McDonald's
01.2021 - 06.2024
Milton Highschool
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