Aaron Deifel
Louisville,KY
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
33
33
years of professional experience
Work History
Owner
HelmetNation
10.2007 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
Customer Service Representative
Discover Card
01.2011 - 03.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Enlisted Soldier
United States Army
07.1991 - 11.1993
- Collaborated with fellow service members from other branches during joint exercises, demonstrating adaptability and teamwork capabilities.
- Assisted superiors with strategic planning initiatives, providing valuable input based on experience in previous deployments.
- Operated and maintained armored vehicles.
- Secured and protected military property, assets, and personnel.
- Ensured mission readiness by maintaining personal weapons proficiency, scoring highly on annual qualification tests consistently.
- Led security efforts for multiple installations, maintaining a safe environment for all personnel and preventing unauthorized access to sensitive materials.
- Implemented tactics, procedures, and techniques for defense systems.
- Successfully completed multiple deployments in various regions worldwide, adapting to diverse environments and cultures while maintaining peak performance levels.
- Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
- Assembled, disassembled and maintained various weapons for operational readiness.
Education
Master of Arts - High School Teaching
University of Puget Sound
Tacoma06.2001
Bachelor of Arts - History
University of Puget Sound
Tacoma, WA06.2000
High School Diploma -
Olympus High School
Salt Lake City, UT06.1991
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Operations Management
- Business Management
- Business Administration
- Product branding
- Cost Reduction
- Quality Management Systems
- Customer Service
Timeline
Customer Service Representative
Discover Card
01.2011 - 03.2014
Owner
HelmetNation
10.2007 - Current
Enlisted Soldier
United States Army
07.1991 - 11.1993
Master of Arts - High School Teaching
University of Puget Sound
Bachelor of Arts - History
University of Puget Sound
High School Diploma -
Olympus High School