Aaron Dionne
Enfield
Summary
For almost 6 years I've worked as a shift supervisor at Starbucks and have collaborated and worked with many people in ensuring a quality experience for customers and partners alike. I've grown proficient in embracing new challenges each day with varying workflows depending on how busy a given day is or if unexpected tasks are required of me, I approach every challenge with a positive "get it done well" attitude." I've been a guiding example for employees and fostered many positive relantionships with my fellow employees and peers.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Starbucks Coffee Coma
11.2019 - Current
- Supervised daily operations to ensure optimal service quality and efficiency.
- Trained and mentored new baristas on company standards and customer service techniques.
- Resolved customer complaints promptly, improving overall satisfaction ratings.
- Monitored cash handling procedures to uphold financial integrity and accuracy.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
High School Diploma -
Mascoma Valley Regional High School
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Safety awareness
- Problem-solving
- Team supervision
- Positive attitude
- Strong verbal and written communication
- Team collaboration and leadership
- Conflict resolution
- Complaint resolution
- Policy and procedure enforcement
- Safety processes and procedures
- Employee relations
Timeline
Shift Supervisor
Starbucks Coffee Coma
11.2019 - Current
High School Diploma -
Mascoma Valley Regional High School