Dynamic Bartender/Shift Supervisor at Riverside Resort & Casino, recognized for enhancing guest experiences and driving sales through effective upselling. Proven ability in team training and development, ensuring compliance with health codes while maintaining high customer satisfaction in a fast-paced environment. Highly reliable with strong multitasking skills, optimizing bar operations for peak performance.
Work History
Bartender/Shift Supervisor
Riverside Resort & Casino | 2012 - Current
Achieved high customer satisfaction by efficiently preparing and serving beverages in a busy environment.
Maintained a clean and organized bar area, contributing to fast service delivery.
Enhanced guest experiences through an in-depth understanding of cocktail recipes.
Supported the development of new staff in bar operations and customer service practices.
Optimized inventory management by monitoring levels and restocking supplies as necessary.
Engaged guests effectively, fostering a welcoming atmosphere and strong rapport.
Increased sales revenue through successful upselling of premium drink options.
Successfully managed high customer volumes during peak events and weekends.
Executed cash handling duties with accuracy, ensuring proper financial accountability at shift close.
Streamlined bar operations by efficiently opening and closing according to established protocols.