Aaron Henderson
San Diego,CA
Summary
Technical support and security professional with hands-on experience in Windows, Linux, Python, ticketing systems, and remote client support. Background includes troubleshooting alerts, managing user access, writing process documentation, and supporting secure software delivery in fast-paced environments.
Overview
26
26
years of professional experience
Work History
Shift Supervisor
Superstar Car Wash
San Diego, California
08.2026 - Current
- Scheduled and managed personnel to optimize staffing levels.
- Managed daily operations to ensure smooth workflow.
- Handled customer complaints to enhance service satisfaction.
- Directed Car Wash Attendants in daily responsibilities.
- Coaching Fast Pass Representatives on Membership sales.
- Performed routine equipment maintenance to ensure functionality.
- Communicated all sales-related information to upper management.
Sales Associate/Technician
Car Key Express
San Diego, California
06.2026 - 08.2026
- Sold duplicate car keys, FOBs, and remotes to enhance customer convenience.
- Programming Key FOBs and remotes for vehicle use.
- Cutting car key blades.
- Assisted clients with inquiries and resolved issues to improve customer satisfaction.
- Tracked stock levels and organized supplies to maintain inventory accuracy.
Inbound Community Sales Agent
Spectrum
09.2025 - 02.2026
- Engaged customers to promote Spectrum's mobile device plans.
- Promoted additional services to customers to enhance their experience.
- Handled calls from customers to activate services for residence bulk agreements.
Logistics/Delivery Associate
Nordstrom
San Diego, California
09.2025 - 11.2025
- Processed customer orders accurately and efficiently. and shipping.
- Product loading for shipping with authorized couriers.
- Built pallets for bulk shipments, optimizing space and load integrity.
- Packaging and shipping of returned merchandise.
Technical Support Specialist
Verimatrix Inc.
San Diego, California
08.2022 - 01.2025
- Point of contact for product distribution and owner of policies related to license creation and delivery for virtual systems.
- Provided technical support for company client's cloud application shield systems.
- Provided technical support for company clients' on-premises code protection systems.
- Utilized interdepartmental communication, troubleshooting, scripting, and command line skills to resolve technical issues.
- Secure deployment of client's VCAS systems.
- Support and maintenance of VCAS client's VCAS systems, to include updates and upgrades.
- Immediate resolution of alerts on clients' networks concerning security related issues, server failure, connectivity issues, low memory capacity, etc.
- Reassigned server keys for client access and security. for client's VCAS systems.
- Managed customer service calls and ensured accurate billing.
- Customized delivery of all software products to customers.
- Wrote multiple How To documents by way of the Atlassian Confluence system, in regard to complex license and software deliveries.
- Helped to track and monitor time sensitive projects by way of Atlassian Jira.
- Assisted in the off-boarding of customer accounts with the Verimatrix Cloud-Ops teams.
- Provided On-premises software, to both new customers and current, for Cyber Protection tools by way of the Verimatrix Distribution Portal. This was achieved by utilization of the Joomla Content Management System.
- Provided for the onboarding of New Customers and users, to the more recently developed Verimatrix XTD Cloud based cyber protection platform.
- Provided effective customer support through various client interactions, addressing inquiries and resolving issues. Python (Programming Language) Terminal FTP Linux Operating Systems Salesforce Zendesk Ticketing and Reporting System MS Powershell
- Other Skills Included: Remote Terminal Access for Server Maintenance by way of SSH Protocols Application and operation of Verimatrix proprietary software to include: XTD Xtreme Threat Defense and Code Protection. Video Content Authority System and Counter Spy, to name a few.
Watch Commander (Shift Supervisor)
Allied Universal Security Services
San Diego, California
01.2020 - 01.2021
- Led Security Professionals on site during shifts, ensuring effective coverage and response.
- Coordinated schedules for Security Professionals at site posts to optimize shift efficiency.
- Provided training to newly hired Security Professionals and current employees on site procedures.
- Addressed infractions of policy among Security Professionals.
- Monitored adherence to Covid-19 protocols to maintain a safe environment.
- Motorized and foot patrol of client property.
- Monitoring and maintaining access control to client properties.
- Identification checks and verification of employees of the client.
- Conferring with clients in regards to their needs and concerns for their properties.
- Managed property operations for client at General Atomics in Poway, California.
Field Patrol Supervisor
Allstate Security Services
San Diego, California
06.2020 - 09.2020
- Conducted motorized patrols of company contracted security sites.
- Ensured adherence to company and client policies and procedures.
- Patrolling unmanned patrol sites for damages and vandalism.
- Training of all newly hired security personnel and current employees on site procedures, of which they will be working.
- Consulted with clients to address property security needs and concerns.
- Coordinated logistics, provisions, and manpower support for Site Supervisors during incident management.
- Technical support for site locations in the event of communications by way of integrated technologies failure.
- Referring policy violations to Area Management for review in regards to future discipline.
Agent
United States Border Patrol
San Diego, California
01.2007 - 01.2019
- Apprehended illegal aliens, alien smugglers, and contraband smugglers.
- Detained and cared for detainees in custody, ensuring compliance with safety and legal standards.
- Transported detainees while maintaining security during medical treatments, ensuring safety and protocol adherence.
- Supported leadership team as temporary supervisory agent, providing oversight and guidance during critical operations.
- Assigned Line Watch Operation in the El Cajon, California Border Patrol Stations
- Supplemented the Supervisory Cadre of the El Cajon Station Swing Shift staff for training purposes and future promotional opportunities.
- Processing of detainee paperwork reviews for future prosecutions.
- Evidence handling and security.
- Referring policy violations to Supervisory Cadre and Watch Commander for review in regards to future discipline.
- Documentation of incidents in the field in regards to assaults, accidents, allegations, actions taken in pursuit of arrest of subjects.
- Investigation participant for agent involved vehicle accidents.
Assistant Manager
Radio Shack
Independence, MO
01.2006 - 01.2007
- Managed merchandising, inventory control, and individual sales goals while guiding associates to achieve store sales targets.
- Implemented loss prevention strategies that successfully minimized theft incidents in the store.
- Trained new hires on Point Of Sale (POS) equipment and product knowledge to enhance customer service.
Key Holding Sales Associate
Hannoush Jewelers
Independence, MO
01.2005 - 01.2006
- Surpassed individual sales goals, contributing to overall store performance.
- Delivered exceptional customer support in retail, enhancing customer satisfaction.
- Executed loss prevention strategies, safeguarding inventory and reducing shrinkage.
Store Manager
Zales Jewelers
01.2001 - 01.2005
- Merchandised products, controlled inventory, set individual sales goals, and motivated associates to exceed store sales targets.
- Established individual sales goals to drive performance.
- Provided exceptional customer service to enhance shopping experience.
- Trained all new hires in the use of the Point of Sale (POS) equipment and product knowledge.
- Implemented loss prevention strategies to protect store assets.
- Processed special orders for clients, ensuring specific requests were met to enhance customer satisfaction.
Help Desk Engineer/Security Specialist (Tier 1)
Data Net Solutions Group
San Diego, California
06.2022 - 07.2022
- Provided technical support for client's cloud-based operating systems, ensuring seamless user experience.
- Maintaining of security health for all clients operating with M365 and Azure cloud based operating systems.
- Updating of Watch Guard Firewall protection for clients' networks.
- Resolved alerts on clients' networks related to security issues, server failures, and connectivity problems to minimize downtime.
- Updated clients' Active Directory and configured settings for new users to maintain system integrity.
- Support and maintenance of remote access to all client networks for quick and accurate problem resolution.
- Handled customer service calls to address inquiries and resolve issues. and accurate billing management
- Received training on the BSM Ticket system to effectively manage support requests.
Loss Prevention Associate
Best Buy
Marin City, CA
03.2007 - 05.2007
- Apprehended shoplifters in store to prevent theft. and monitoring for the internal theft.
- Monitored CCTV equipment to ensure security and detect suspicious activities.
- Conducted foot patrols throughout store, including sales floor and inventory areas, to deter theft and ensure safety.
- Coordinated with local law enforcement concerning subjects detained pursuant to arrest and prosecution.
- Documented actions taken during job duties to maintain accurate records for incident reporting.
- Monitoring health and safety concerns in the store location.
Education
Professional Certificate - Cyber Security Boot Camp Program
San Diego State University
San Diego, California11-2021
Master's Degree of Science - Criminal Justice
Marshall University
Huntington, West Virginia01-2005
Bachelor's Degree - Art
West Virginia State University Institute
West Virginia01-2001
Electronics
Roane/Jackson County Vocational Technology School
Spencer, West Virginia01-1996
Skills
- Team leadership
- Customer Communication
- Crisis Management
- Emergency Response
- Safety Protocols
- Advanced skills
- Intermediate skills
Timeline
Shift Supervisor
Superstar Car Wash
08.2026 - Current
Sales Associate/Technician
Car Key Express
06.2026 - 08.2026
Inbound Community Sales Agent
Spectrum
09.2025 - 02.2026
Logistics/Delivery Associate
Nordstrom
09.2025 - 11.2025
Technical Support Specialist
Verimatrix Inc.
08.2022 - 01.2025
Help Desk Engineer/Security Specialist (Tier 1)
Data Net Solutions Group
06.2022 - 07.2022
Field Patrol Supervisor
Allstate Security Services
06.2020 - 09.2020
Watch Commander (Shift Supervisor)
Allied Universal Security Services
01.2020 - 01.2021
Loss Prevention Associate
Best Buy
03.2007 - 05.2007
Agent
United States Border Patrol
01.2007 - 01.2019
Assistant Manager
Radio Shack
01.2006 - 01.2007
Key Holding Sales Associate
Hannoush Jewelers
01.2005 - 01.2006
Store Manager
Zales Jewelers
01.2001 - 01.2005
Professional Certificate - Cyber Security Boot Camp Program
San Diego State University
Master's Degree of Science - Criminal Justice
Marshall University
Bachelor's Degree - Art
West Virginia State University Institute
Electronics
Roane/Jackson County Vocational Technology School