Aaron Ko
Carrollton,TX
Summary
Seeking a challenging position in a dynamic environment where I can leverage my analytical skills and expertise to deliver exceptional service, meanwhile fostering a strong relationship with team members to contribute to the company objective and goals.
Overview
17
17
years of professional experience
Work History
Field Service Engineer
Metrohm USA
08.2013 - Current
- Provided technical and maintenance support for a range of product lines including titration, ion chromatography, spectroscopy, and electrochemistry
- Adept knowledge at troubleshooting, installation, and ensuring system functionality in diverse environments such as, but not limited to, petrochemical, energy, and environmental laboratories
- Provided high-level customer service resulting in improved client satisfaction in unsolicited surveys and repeated renewal service agreement business
- Developed and maintained strong relationships with clients by offering technical support and guidance in the South Region (Texas, Oklahoma, Arkansas, and Louisiana)
- Achieved Metrohm President’s Club consistently from 2013 to 2023 for achieving company revenue targets and exceptional contributions to company success
Lead Research and Development Analyst
Daisy Brand
04.2012 - 08.2013
- Led analysis of compositional data and prepared a summary of reports that was later used for large-scale trials for production
- Liaison between company and third-party vendors for instrumentation and chemical purchasing agreements
- Played key role in new product development by adjusting formulations and ingredients
Pepsi Advanced Research
Pepsi Company
09.2010 - 03.2012
- Engineered projects for fat reduction in prototype samples
- Prepared documentations and supporting records to support corporate patents on product image design and computationally analyzed the various structural composition
- Administered computed tomography instrumentation and software to locate micro-scale structures of products
- Provided statistical data and reports of substitutable raw ingredients in different regions of the market
Quality Assurance Analyst
Frito Lay North America
09.2007 - 05.2010
- Appointed to acryl amide analysis project to help reduce the amount of the chemical compound in raw and finished products
- Proposed innovative techniques to increase efficiency and reduction of turn-around-time by 25%
- Assisted clients by conveying results in accordance with the California Proposition 65 and federal food safety regulations
- Entrusted with the most complex client service issues because of exceptional ability to promptly resolve concerns and satisfy clients
- Assist with the development and writing of certain SOPs, protocols, and reports
Education
Bachelor of Science - Chemistry
University of Texas
05-2006
Timeline
Field Service Engineer
Metrohm USA
08.2013 - Current
Lead Research and Development Analyst
Daisy Brand
04.2012 - 08.2013
Pepsi Advanced Research
Pepsi Company
09.2010 - 03.2012
Quality Assurance Analyst
Frito Lay North America
09.2007 - 05.2010
Bachelor of Science - Chemistry
University of Texas
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