Aaron Lachat
Pittsburgh,PA
Summary
Driven professional with a proven track record at UPMC, adept in customer service and problem-solving. Excelled in critical thinking and Microsoft Excel, enhancing operational efficiency and patient satisfaction. Demonstrated ability to streamline processes, achieving significant improvements in service delivery and support.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
UPMC
02.2021 - Current
- Run the main front desk at the hospital
- Answer Multiple phone lines
- Dispatch items to different floors in the hospital
- Track items the nurses and doctor's order to make sure they get there in a timely manner
- Dispatch calls to other hospital's
- Send and write reports about broking hospital equipment that need fixed
- ensure customers, patients and stuff know where they are going in hospital.
- Check in patients for their appointments
- Take reservation at hotel in the hospital and check in and out people
- Help out Security if need be
- make sure money is courted right for the hospital safe
- Work directly with department to troubleshoot procedural and operations issues.
Office Assistant/Therapy Technician
Able Physical Therapy
07.2007 - 09.2022
- Prepare for patient visits,
- Provide Customer Service
- Data Entry
- Pull and Verify patient charts
- Survey Tabulation
- Ensure supplies are in-stock
- Adhere to safety and cleanliness standards
- legates customers’ needs and provides encouragement to meet their physical goals
- Maintaining office equipment as needed
Education
Bachelor of Science - Business Administration
Pennsylvania College of Technology
12.2016
Associate of Science - Business Management
Pennsylvania College of Technology
05.2013
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Call center experience
- Computer Proficiency
- Microsoft Excel
Timeline
Customer Service Representative
UPMC
02.2021 - Current
Office Assistant/Therapy Technician
Able Physical Therapy
07.2007 - 09.2022
Bachelor of Science - Business Administration
Pennsylvania College of Technology
Associate of Science - Business Management
Pennsylvania College of Technology