Aaron Langlois
Kankakee,IL
Summary
Adept at leading teams to exceed performance goals, my tenure at Surf Internet showcased my ability to enhance team agility and performance through effective mentoring and safety improvements. Skilled in technical troubleshooting and customer service, I excel in optimizing operations and equipment reliability, demonstrating a commitment to quality and safety.
Overview
10
10
years of professional experience
Work History
Field Service Technician Supervisor
Surf Internet
11.2020 - Current
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved safety procedures to create safe working conditions for workers.
- Managed and motivated employees to be productive and engaged in work.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Field Technician
Dish
10.2018 - 11.2020
- Calibrated new and existing equipment for optimal performance.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Communicated with customers to provide updates, gather information and resolve issues.
- Enacted successful repairs by applying technical skills and operations knowledge.
- Prepared and submitted reports to document work performed and provide progress updates to management.
- Delivered high-quality work by diligently following standard operating procedures.
- Worked with diverse types of weather and ground conditions.
Shipping and Receiving Clerk
Bernard Welding Guns
09.2014 - 08.2018
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Partnered with representatives from different carriers to arrange materials shipments.
Education
GED -
Bradley-Bourbonnais Community High School
Bradley, ILSkills
- Customer training
- Technical Analysis
- System Installation
- Equipment Inspection
- Technical Troubleshooting
- Customer Service
- Tool management
- Equipment Repair
- Preventive Maintenance
- Quality Assurance
- Safety assessment
- Device Installation
Timeline
Field Service Technician Supervisor
Surf Internet
11.2020 - Current
Field Technician
Dish
10.2018 - 11.2020
Shipping and Receiving Clerk
Bernard Welding Guns
09.2014 - 08.2018
GED -
Bradley-Bourbonnais Community High School
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