Summary
Overview
Work History
Education
Skills
Timeline
Generic
Aaron Lapan

Aaron Lapan

Fitchburg,MA

Summary

Experienced IT leader skilled in managing teams and delivering highly accountable IT service. Proven track record of driving technical efficiency, enhancing user experience, and aligning business objectives and IT best practices.

Overview

19
19
years of professional experience

Work History

IT Manager

Tessera Therapeutics
05.2022 - Current
  • Recruited as the second technical hire to establish internal IT leadership; laid the foundational infrastructure, policies, and strategic roadmap that continue to guide Tessera's technology operations today.
  • Led IT operations for a rapidly scaling biotech startup, aligning infrastructure and services with evolving needs across scientific, operational, and executive teams.
  • Directed end-to-end functionality, performance, and high availability of enterprise IT systems and services supporting all business units, ensuring seamless IT operations across R&D, lab, and corporate functions.
  • Served as primary designated support to all executive-level staff, consistently trusted to resolve C-level IT issues ranging from routine to highly complex, with exceptional service, discretion, and technical expertise.
  • Delivered targeted IT solutions aligned with business objectives, improving operational efficiency and reducing overhead through thoughtful system design.
  • Eliminated redundant platforms and tools through strategic consolidation, achieving six-figure annual savings and simplifying the tech stack.
  • Maintained and evolved a hybrid infrastructure (Windows, Mac OS, SaaS), ensuring reliability and security in a fast-paced, 24/7 scientific environment.
  • Partnered cross-functionally to align IT with departmental needs, ensuring secure, scalable integrations and successful adoption of critical systems.
  • Improved helpdesk performance through service delivery optimization, reducing response times and increasing user satisfaction across all functions.
  • Oversaw vendor partnerships for technology procurement and services, ensuring alignment with budget, compliance, and support standards.
  • Keep role in annual technology budget planning, identifying opportunities to maximize value and reduce costs without compromising service quality.
  • Provided operational oversight across all IT functions, ensuring efficient day-to-day service delivery and long-term system resilience.
  • Guided the execution of complex, high-impact IT projects by aligning infrastructure design, implementation, and governance with business goals.
  • Assessed and recommended emerging technologies to improve IT agility, scalability, and innovation across the organization.

Lead Technician

Cloud Solved IT
05.2021 - 05.2022
  • Delivered high-touch support for enterprise accounts and built long-term customer relationships.
  • Administered Microsoft 365, Azure AD, AVD, MFA, and endpoint configurations across SMB and mid-market environments.
  • Supported Windows Server infrastructure and developed SOPs to streamline support delivery.
  • Drove technical evolution of company from cloud reseller to full MSP model; developed onboarding processes for new clients.

Field Service Engineer

Technical Support International (TSI)
04.2013 - 11.2015
  • Served as technical site lead at high-profile customer accounts in biotech, finance, legal, and hospitality.
  • Delivered end-to-end IT services to clients across life sciences, healthcare, and hospitality sectors.
  • On-site lead at Moderna Therapeutics, responsible for rapid-scaling IT infrastructure.
  • Responsible for SOP development, system documentation, and IT/IS process standardization.
  • Managed deployments involving Exchange, Windows Server, VMware, and remote access systems.
  • Performed onsite installation, modification and maintenance of systems and equipment.
  • Responsible for planning and rollout of enterprise systems.

Field Technician

Worldband Communications
09.2006 - 04.2013
  • Supported police, fire, and municipal clients with on-site troubleshooting, deployments, and network wiring.
  • Handled desktop support, firewall configuration, endpoint rollouts, and network diagnostics.
  • Prioritized and managed multiple sites, projects, and tasks to meet deadlines and enhance customer satisfaction.
  • Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.

Education

Computer Science

Wentworth Institute of Technology
Boston, MA

Skills

  • Team Leadership and Development
  • User Experience Strategy
  • Technical Escalation and Training
  • Enterprise IT Architecture
  • Cybersecurity Governance
  • Executive Reporting and Documentation
  • Vendor and Partner Management
  • Network Operations Management
  • IT Asset Lifecycle Management
  • Digital Transformation Initiatives
  • Application Support Strategy

Timeline

IT Manager

Tessera Therapeutics
05.2022 - Current

Lead Technician

Cloud Solved IT
05.2021 - 05.2022

Field Service Engineer

Technical Support International (TSI)
04.2013 - 11.2015

Field Technician

Worldband Communications
09.2006 - 04.2013

Computer Science

Wentworth Institute of Technology

Similar Profiles

CREATE PROFILE