Aaron Layne
5229 Jerri Ln, Haltom City,TX
Summary
Highly-motivated team player with the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager
Dairy Queen Grill & Chill
Hurst, Texas
02.2020 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Ensured compliance with local health department regulations regarding food safety standards.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
General Manager
Dairy Queen Grill & Chill
Euless, TX
01.2019 - 12.2020
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Assistant Manager
Dairy Queen Grill & Chill
Euless, Texas
07.2017 - 12.2018
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed customer service inquiries and complaints in a timely manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Shift Leader
Dairy Queen Grill & Chill
Euless, TX
06.2016 - 07.2017
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Analyzed sales data to identify trends and areas for improvement.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
Team Member
Dairy Queen Grill & Chill
Euless, Texas
01.2016 - 06.2016
- Provided customer service support to ensure satisfaction.
- Maintained a clean and organized work area throughout shift.
- Participated in training sessions for new employees when needed.
- Assisted customers with product selection and ordering process.
- Operated cash registers to process payments from customers.
- Resolved customer issues promptly in a professional manner.
Education
High School Diploma -
L.D. Bell
Hurst, TX07-2015
Skills
- Business Development
- Service Quality Improvement
- P&L Management
- Operations Oversight
- Workflow Planning
- Customer Relationship Management
- Quality Management
- Employee Scheduling
- Budgeting and cost control
- Inventory Control
- Staff Supervision
- Loss Prevention
Certification
- ServSafe Certified
Timeline
General Manager
Dairy Queen Grill & Chill
02.2020 - Current
General Manager
Dairy Queen Grill & Chill
01.2019 - 12.2020
Assistant Manager
Dairy Queen Grill & Chill
07.2017 - 12.2018
Shift Leader
Dairy Queen Grill & Chill
06.2016 - 07.2017
Team Member
Dairy Queen Grill & Chill
01.2016 - 06.2016
High School Diploma -
L.D. Bell