Aaron Martin

Dedicated to overseeing the daily production goals of our concrete crews.

Working with contractors and customers to insure the project meets and exceeds expectations.

Making sure that projects are completed on or before schedule and on budget.

• Managed day-to-day business operations.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Interacted well with customers to build connections and nurture relationships.

• Improved Customer Satisfaction ratings from 76% to 94%, by assigning all current issues and addressing each one
• Developed strong relationships with key clients, expanding the company''s market share within the region.
• Implemented efficient processes for order management, reducing errors and improving overall customer experience.
• Reviewed KPIs daily to ensure leads being worked and moved through the pipeline, by completing daily audits of calls, contracts sent out, talk time, and listening to calls for coaching opportunities
• Visit dealers and homeowners onsite to ensure client success and repair of damages
• Territory expanded into Texas and New Mexico by successfully exceeding target goals within my first year of employment

• Grew team from 3 to 10, restructuring team to enhance territories for obtaining 108% of Revenue Objectives
• Managed all key accounts: DR Horton, Milestone Homes, Meritage, Toll Brothers, etc
• Ensured all KPIs met within the team to have contractual work on time and on-budget with exceptional quality
• Weekly team meetings, 1x1 rep meetings, and executive board meetings to discuss project management, pipeline meetings, and resource allocation
• Final Approver on estimates and ensured margins were satisfied without sacrificing quality

• Completed a two-year project to rebuild the town of Vail’s entire Wi-Fi infrastructure
• Built the concrete tower base build out; worked with key IT and town personnel
• Quickly promoted to the Director of Construction based on performance and leadership
• Completed project on time and under budget without sacrificing quality control

• Started as a cement mason and quickly became a leader in pouring Super Flat Floors
• Placed 4th overall in the World Concrete competition in Las Vegas
• Promoted from Finisher-to-Finisher Foreman to Superintendent and was assigned key accounts such as Wal-Mart, Home Depot, Target, and other national brands