Aaron McKenzie
Employee Experience Manager
Phoenix,Arizona
Summary
Energetic and resourceful with knack for creating memorable and positive employee and customer experiences. Well-versed in customer service principles and digital tools that enhance client engagement and satisfaction. Dedicated to improving customer loyalty and driving impactful results.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Employee Experience Manager
Chicanos Por La Causa Inc.
12.2022 - 02.2025
- Established an urgently needed centralized communication system that empowered HR, Safety & Risk, and Compliance to effectively engage all employees across the organization in real time.
- Streamlined communication channels for increased efficiency and better overall customer satisfaction.
- Delivered the highest employee satisfaction survey response rates in company history for two consecutive years
- Spearheaded initiatives aimed at streamlining processes, leading to increased operational efficiency and cost savings.
- Coordinated focus groups engaging customers in order to gather valuable input used for enhancing product offerings.
Senior Sales Executive
Vivial Media
01.2016 - 10.2018
- Mentored junior sales executives, providing guidance on best practices and strategies for achieving success in the field.
- Facilitated relationships with target accounts through implementation of proven networking methods.
- Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
- Leveraged strong negotiation skills to maximize profit margins while maintaining exceptional customer service standards.
Education
Bachelor of Science - Computer Engineering
Southern Illinois University, Edwardsville
Edwardsville, IL 01.2010 - 05.2014
Skills
Customer experience strategy
Internal communications
Project management
Video content production
Podcast production
Communication planning
Effective communication
Relationship building
Interpersonal communication
Problem-solving aptitude
Timeline
Employee Experience Manager
Chicanos Por La Causa Inc.
12.2022 - 02.2025
Senior Sales Executive
Vivial Media
01.2016 - 10.2018
Bachelor of Science - Computer Engineering
Southern Illinois University, Edwardsville
01.2010 - 05.2014
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