Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Generic
Aaron Melton

Aaron Melton

Harrington,DE

Summary

Dynamic Senior Director of Talent at Chick-fil-A, recognized for cultivating a high-performance culture and achieving over 60% employee retention. Expert in talent acquisition and team building, I drive strategic initiatives that enhance engagement and operational efficiency while fostering collaboration and innovation across teams.


As a seasoned Chick-Fil-A employee for almost 10 years, I have a well of experience in customer service, but also an laser eye for the right talent that fits our culture and will carry on the mission of Chick-Fil-A beyond the present.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior Director of Talent

Chick-fil-A
05.2021 - Current
  • Overseeing all interviewing, hiring and onboarding.
  • Tasked with creating and presenting orientation for all new team members.
  • Familiar with HigherMe and Workstream onboarding programs.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Fostered collaboration among departments to enhance operational efficiency and drive project success.
  • Led cross-functional teams to develop strategic initiatives aligned with organizational goals.
  • Analyzed market trends to inform decision-making and identify growth opportunities for the organization.
  • Created and maintained "cohort program" that utilized restaurant leadership by tasking them with checking in personally on a quarterly basis with all team members.
  • Tracked and maintained 60% + retention.
  • Mentored junior staff members, providing guidance on best practices and professional development strategies.
  • Developed comprehensive reports for senior leadership, summarizing project outcomes and strategic recommendations.

Director of Culture

Chick-Fil-A
06.2019 - 05.2021
  • Cultivated inclusive workplace culture through targeted programs and workshops.
  • Developed and implemented strategic initiatives to enhance employee engagement and satisfaction.
  • Collaborated with leadership to align cultural values with organizational goals and mission.
  • Analyzed employee feedback to identify key areas for improvement in workplace dynamics.

Director of Training

Chick-fil-A
06.2016 - 07.2019
  • Developed and implemented comprehensive training programs for diverse employee skill sets.
  • Led cross-functional teams to enhance training delivery and operational efficiency.
  • Analyzed training needs assessments to tailor programs aligning with organizational goals.
  • Facilitated workshops and seminars promoting continuous learning and professional development.

Education

High School Diploma -

Polytech High School
Woodside, DE

Skills

  • Collaborative leadership
  • Culture transformation
  • Team management
  • Policy development
  • Team building and motivation
  • Data analytics
  • Reporting expertise
  • Human resources management
  • Core values management
  • Pipeline development
  • Prospecting skills
  • Team building
  • Marketing
  • Innovation management
  • Verbal and written communication
  • Decision-making
  • Process improvement
  • People management
  • Staff development
  • Charismatic leader
  • Creativity and innovation
  • Talent acquisition

Accomplishments

  • Achieved 60+ retention by introducing Workstream for onboarding tasks.
  • Collaborated with team of 4 in the development of Guardian of the Brand, a Chick-Fil-A award for excellence in cleanliness and food safety.
  • Collaborated with team of 10+ middle management leaders in the development of Cohort Project.

Certification

ServSafe certification

Interests

  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Gym Workouts
  • Music
  • Graphic Design
  • Avid Reader
  • Participating in various activities, including church
  • Creative Writing
  • Drawing and Painting

Timeline

Senior Director of Talent

Chick-fil-A
05.2021 - Current

Director of Culture

Chick-Fil-A
06.2019 - 05.2021

Director of Training

Chick-fil-A
06.2016 - 07.2019

High School Diploma -

Polytech High School

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