Aaron Mendiola
Boerne,TX
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
11
11
years of professional experience
Work History
General Manager
Crossfit 830
07.2023 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems
CrossFit Boerne
General Manager
01.2020 - 06.2023
- Modified exercises to meet specific participant limitations and needs.
- Integrated into facility culture to maximize effectiveness of coaching team.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Coach
Contender CrossFit
06.2016 - 01.2019
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Educated customers about billing, payment processing and support policies and procedures.
General Manager
Blue Steel CrossFit
05.2012 - 01.2015
- Collaborated with cross-functional teams to develop innovative solutions.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
Associate of Arts -
Del Mar College
Corpus Christi, TX06.2013
Skills
- Process Improvement
- Problem Resolution
- Class coordination
- Stretching and recovery
- Strength training technique
- Training and Development
- Cultural Awareness
- Teamwork and Collaboration
- Employee scheduling
Timeline
General Manager
Crossfit 830
07.2023 - Current
CrossFit Boerne
General Manager
01.2020 - 06.2023
Coach
Contender CrossFit
06.2016 - 01.2019
General Manager
Blue Steel CrossFit
05.2012 - 01.2015
Associate of Arts -
Del Mar College