Aaron Morris
Overland Park,KS
Summary
Account management driven and dynamic operations leader with a proven track record at Tickets For Less, excelling in process improvement and team management. Enhanced client satisfaction through strategic communication and oversight of 200+ clients. Skilled in resource optimization and fostering relationships, driving organizational growth while ensuring operational excellence.
Overview
10
10
years of professional experience
Work History
Director, Broker Services
TFL
Overland Park, KS
09.2024 - Current
- Developed comprehensive plans for optimizing resource allocation and minimizing costs.
- Oversee 200+ Clients
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Enhanced stakeholder satisfaction with timely and transparent communication strategies.
Director of Operations
Tickets For Less
Overland Park
07.2021 - 09.2024
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Monitored and coordinated workflows to optimize resources.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
Fulfillment Manager/ Customer Service Manager
Shield Casework
North Kansas City, MO
11.2020 - 06.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to 60 + customers, handled concerns quickly and escalated major issues to supervisor.
- Followed through with client requests to resolve problems.
Manager of Fulfillment
Tickets For Less
Overland Park, KS
10.2018 - 08.2020
- Tracked delivery goals and developed improvement plans to correct deficiencies.
- Trained employees to handle high-volume work loads during seasonal rushes.
- Created and enforced detailed organization processes to increase quality and service standards.
Purchasing Manager
Tickets For Less
Overland Park, KS
08.2016 - 01.2017
- Purchased ticket inventory and sold at over 20 percent profit margin.
- Managed over $800,000 worth of inventory
- Coordinated with team members to develop strategies to achieve high margins in an ever changing ticket climate.
Ticket Purchasing Coordinator
Tickets For Less
Overland Park, KS
08.2016 - 01.2017
- Trainee position to a Purchasing Manager. Trained on how to buy, sell and price tickets. Assisted the Purchasing Managers in researching venues and market trends in the industry.
Ticket Specialist
Tickets For Less
Overland Park, KS
04.2016 - 08.2016
- Customer Service Role. Various tasks included but not limited to: answering phone calls, fulfilling online and in-store orders. Handled various customer accounts.
Management Trainee/ Customer Assistance Rep
Enterprise Rent-A-Car
Grandview, MO
01.2015 - 03.2016
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor of Science - Communication Studies
University of Central Missouri
Warrensburg, MO05.2014
Skills
- Overseeing Personnel
- Process Improvement
- Schedule Oversight
- Process Development and Streamlining
- Overseeing Events
- Operational Leadership
- Directing Team Members
- Account Management
Timeline
Director, Broker Services
TFL
09.2024 - Current
Director of Operations
Tickets For Less
07.2021 - 09.2024
Fulfillment Manager/ Customer Service Manager
Shield Casework
11.2020 - 06.2021
Manager of Fulfillment
Tickets For Less
10.2018 - 08.2020
Purchasing Manager
Tickets For Less
08.2016 - 01.2017
Ticket Purchasing Coordinator
Tickets For Less
08.2016 - 01.2017
Ticket Specialist
Tickets For Less
04.2016 - 08.2016
Management Trainee/ Customer Assistance Rep
Enterprise Rent-A-Car
01.2015 - 03.2016
Bachelor of Science - Communication Studies
University of Central Missouri