Aaron Morris
Overland Park,KS
Summary
Account management driven and dynamic operations leader with a proven track record at Tickets For Less, excelling in process improvement and team management. Enhanced client satisfaction through strategic communication and oversight of 200+ clients. Skilled in resource optimization and fostering relationships, driving organizational growth while ensuring operational excellence.
Overview
10
10
years of professional experience
Work History
Director, Broker Services
TFL
09.2024 - Current
- Developed comprehensive plans for optimizing resource allocation and minimizing costs.
- Oversee 200+ Clients
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Enhanced stakeholder satisfaction with timely and transparent communication strategies.
Director of Operations
Tickets For Less
07.2021 - 09.2024
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Monitored and coordinated workflows to optimize resources.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
Fulfillment Manager/ Customer Service Manager
Shield Casework
11.2020 - 06.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to 60 + customers, handled concerns quickly and escalated major issues to supervisor.
- Followed through with client requests to resolve problems.
Manager of Fulfillment
Tickets For Less
10.2018 - 08.2020
- Tracked delivery goals and developed improvement plans to correct deficiencies.
- Trained employees to handle high-volume work loads during seasonal rushes.
- Created and enforced detailed organization processes to increase quality and service standards.
Purchasing Manager
Tickets For Less
08.2016 - 01.2017
- Purchased ticket inventory and sold at over 20 percent profit margin.
- Managed over $800,000 worth of inventory
- Coordinated with team members to develop strategies to achieve high margins in an ever changing ticket climate.
Ticket Purchasing Coordinator
Tickets For Less
08.2016 - 01.2017
- Trainee position to a Purchasing Manager. Trained on how to buy, sell and price tickets. Assisted the Purchasing Managers in researching venues and market trends in the industry.
Ticket Specialist
Tickets For Less
04.2016 - 08.2016
- Customer Service Role. Various tasks included but not limited to: answering phone calls, fulfilling online and in-store orders. Handled various customer accounts.
Management Trainee/ Customer Assistance Rep
Enterprise Rent-A-Car
01.2015 - 03.2016
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor of Science - Communication Studies
University of Central Missouri
Warrensburg, MO05.2014
Skills
- Overseeing Personnel
- Process Improvement
- Schedule Oversight
- Process Development and Streamlining
- Overseeing Events
- Operational Leadership
- Directing Team Members
- Account Management
Timeline
Director, Broker Services
TFL
09.2024 - Current
Director of Operations
Tickets For Less
07.2021 - 09.2024
Fulfillment Manager/ Customer Service Manager
Shield Casework
11.2020 - 06.2021
Manager of Fulfillment
Tickets For Less
10.2018 - 08.2020
Purchasing Manager
Tickets For Less
08.2016 - 01.2017
Ticket Purchasing Coordinator
Tickets For Less
08.2016 - 01.2017
Ticket Specialist
Tickets For Less
04.2016 - 08.2016
Management Trainee/ Customer Assistance Rep
Enterprise Rent-A-Car
01.2015 - 03.2016
Bachelor of Science - Communication Studies
University of Central Missouri
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