Aaron Moses Hayes, Jr.
Philadelphia,PA
Summary
Results oriented public relations professional committed to excellence in service. Experience working for profit, not for profit and community based organizations and agencies. Solid leadership and team building skills with the ability to forge strong relationships with internal and external clients.
Overview
19
19
years of professional experience
Work History
Federal Senior Case Manager/Asst. Director
The Kintock Group
Philadelphia, USA
09.2024 - Current
- Facilitated meetings with police, parole, probation, treatment providers, and bureau of prisons members to discuss case management and collaborative strategies.
- Managed daily operations for facility, ensuring efficient service delivery and support for residents
- Assessed and addressed needs of facility, staff, and residents to enhance overall well-being and operational effectiveness
- Ensuring compliance with company policies and practices
- Fostered positive work environment by promoting teamwork and open communication among staff, leading to improved collaboration
- Frequently assisting in resolving conflicts with residents and staff
- Conducting monthly debriefing with staff & house meeting with residents
- Develop monthly arrival schedules for staff and operations
Federal Community Outreach Specialist
The Kintock Group
Philadelphia, USA
03.2022 - 09.2024
- Utilized case management skills, including advocacy, monitoring, and discharge planning, to connect clients and families with essential resources and services
- Conduct bi-weekly meetings with residents to review their progress
- Install monitoring equipment on residents while providing an overview of Kintock guidelines
- Conduct in-person visits to residents at their locations to secure biweekly signatures
- Travel to meet residents at Work/Home to obtain biweekly signatures
- Place monitors on residents; explain the rules of Kintock.
Driver/Dental Assistant
Direct Mobile Dental Services
Bala Cynwyd, USA
11.2021 - 03.2022
- Drove dentists and dental technicians to facilities across Delaware Valley, ensuring timely access to patient care
- Assisted dentist and technician with patient procedures, enhancing overall patient experience
- Assisted dentist and technician with patient care in clinical settings.
- Engaged with elderly patients during dental visits
- Interacted with elderly patients respectfully, fostering a compassionate and supportive environment
Home Health Aide
Patriot Home Care
Philadelphia, USA
07.2021 - 12.2021
- Provided transportation for resident to scheduled appointments ensuring timely access to healthcare services
- Helped resident complete necessary errands for daily living
- Assisted resident with running errands
- Tracked client's dietary needs for health
Engagement and Opportunities Specialist
Child First Services, Inc
Philadelphia, USA
12.2019 - 07.2021
- Fulfilled bi-weekly rotating shifts for 7 days to maintain resident care and support.
- Oversees and assists the residents in the completion of their homework and studies, household chores, house maintenance, personal care, meal preparation and shopping, social and recreational activities, and transportation services.
- Supported residents in meeting their needs, promoting growth and self-sufficiency within policy guidelines.
- Maintained residence, vehicle, and equipment safely and securely to ensure residents' physical well-being.
Home Health Aide
Elite Home Care
Philadelphia, USA
09.2019 - 07.2021
- Facilitated personal hygiene, dressing, and bathing for clients to promote independence and dignity.
- Assisted clients with personal hygiene, dressing, and bathing to enhance their daily living capabilities.
- Accompanied clients during doctor’s visits to provide support and clarify medical advice.
- Coordinated administration of prescribed medications for clients, ensuring adherence to medical guidelines.
Therapeutic Support Staff/Family Interventionist
New Behavioral Network
Newport, USA
06.2015 - 12.2019
- Delivered direct behavioral support to students, enhancing their emotional and social development.
- Delivered targeted behavioral interventions for students
- Implemented preventative measures to address behavioral concerns proactively.
- Facilitated group sessions with clients, promoting peer interaction and therapeutic engagement.
- Delivered verbal processing of events and therapeutic services to clients.
- Ensured compliance with Clinical Specialist's recommendations.
- Assisted in facilitating group sessions alongside Clinical Specialist.
- Enhanced student learning through personalized and group interactions.
Teaching Assistant/Sub.Teacher
Delta-T Group
Bryn Mawr, USA
11.2014 - 06.2015
- Supervised students in classrooms, halls, cafeterias, school yards, gymnasiums, and during field trips to ensure a positive learning environment.
- Engaged in teacher-parent conferences to discuss students' progress and address concerns.
- Facilitated safe loading and unloading of students on buses
Community Living Specialist
Advoserv
Bear, USA
07.2014 - 06.2015
- Facilitated engaging activities for children with developmental disabilities to promote social skills and independence.
- Oversaw clothing, personal hygiene, and dental care to ensure residents' health and well-being.
- Maintained the environment in a clean, orderly fashion in the absence of housekeeping staff.
- Prepared meals in the absence of cook services as part of normal daily living.
House Manager
Shorehaven,Inc.
Elkton, USA
09.2011 - 04.2014
- Supported individuals with intellectual and developmental disabilities in achieving personal goals and fostering independence
- Worked a bi-weekly rotating shift for seven consecutive days
- Managed daily operations of facility and household staff; trained and guided new staff to ensure quality care
- Track all expenses associated with maintenance and upkeep of the home; monitor for discrepancies
- Engaged with individuals with intellectual and developmental disabilities to support their needs
- Monitored and tracked maintenance and upkeep expenses of home, ensuring accuracy and accountability
Enrollment Advisor
University of Phoenix
Wilmington, USA
12.2009 - 04.2011
- Guided prospective students through enrollment process, including application for admission, financial aid, and FAFSA completion, ensuring clarity and support
- Delivered daily customer service and personalized coaching to prospective students, enhancing their understanding of enrollment options
- Created enrollment and marketing materials to facilitate smooth transition for incoming students, addressing key concerns and questions
Administrative Assistant
Delaware State University
Dover, USA
08.2008 - 05.2009
- Handled phone communications, updated university documents, and participated in monthly meetings with the President.
- Also worked for the Dean of The College of Health and Public Policy; assisted an office intern with the planning and coordination of the Delaware State University Health Fair at Capital Park
- Recommended changes that enhanced safety protocols, contributing to a safer work environment for all employees
College Monitor
Boys & Girls Club
Philadelphia, USA
05.2007 - 08.2008
- Delivered weekly seminars on office behavior, workplace courtesy, resume writing, and event planning to equip participants with essential skills
- Coordinated weekly programs and activities to enhance student engagement and development
- Established connections with local employers to create job and internship opportunities for participants
Education
Bachelor of Arts - Public Relations, Hospitality/Tourism Management
Delaware State University
Dover, DEEdward W. Bok High School
Philadelphia, PASkills
- Case documentation
- Facilitation skills
- Conflict resolution
- Program evaluation
- Training and support processes
- Customer service
- Microsoft Office proficiency
- PowerPoint expertise
- Presentation skills
- Staff development
Affiliations
- Phi Beta Sigma Fraternity, Incorporated
- National Pan-Hellenic Council (NPHC)
Areas Of Effectiveness
- Proficiency with Microsoft Office Suite; Advanced PowerPoint and Publisher skills
- Thorough presentation and facilitation skills; Engage staff, clients, customers and vendors in presentation
- Deliver exceptional customer service based on consumer needs, operational needs and market analysis
- Identify key talent and develop processes to train and support new staff in the workplace
Professional Overview
- Results oriented public relations professional committed to excellence in service
- Experience working for profit, not for profit and community based organizations and agencies
- Solid leadership and team building skills with the ability to forge strong relationships with internal and external clients
Timeline
Federal Senior Case Manager/Asst. Director
The Kintock Group
09.2024 - Current
Federal Community Outreach Specialist
The Kintock Group
03.2022 - 09.2024
Driver/Dental Assistant
Direct Mobile Dental Services
11.2021 - 03.2022
Home Health Aide
Patriot Home Care
07.2021 - 12.2021
Engagement and Opportunities Specialist
Child First Services, Inc
12.2019 - 07.2021
Home Health Aide
Elite Home Care
09.2019 - 07.2021
Therapeutic Support Staff/Family Interventionist
New Behavioral Network
06.2015 - 12.2019
Teaching Assistant/Sub.Teacher
Delta-T Group
11.2014 - 06.2015
Community Living Specialist
Advoserv
07.2014 - 06.2015
House Manager
Shorehaven,Inc.
09.2011 - 04.2014
Enrollment Advisor
University of Phoenix
12.2009 - 04.2011
Administrative Assistant
Delaware State University
08.2008 - 05.2009
College Monitor
Boys & Girls Club
05.2007 - 08.2008
Bachelor of Arts - Public Relations, Hospitality/Tourism Management
Delaware State University
Edward W. Bok High School