Aaron Navarro
Jacksonville,FL
Summary
Dynamic leader with proven expertise in operations management and team supervision honed at Physnet. Excelled in coaching and mentoring, enhancing team performance significantly. Demonstrated adaptability and integrity, achieving business goals through effective collaboration and performance monitoring. Skilled in problem-solving and leadership, driving continuous improvement and fostering a culture of excellence.
Overview
5
5
years of professional experience
1
1
Language
Work History
Care Coordination Team Lead
Physnet
07.2022 - Current
- Promoted a positive work environment by fostering teamwork, open communication.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision-making.
Patient Services Coordinator
Cora Physical Therapy
05.2021 - 07.2022
- Maintained accurate patient records by diligently updating information in the electronic health record system.
- Collected time of service payments and issued receipts.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Communicated with primary care offices and insurance companies to obtain authorization.
- Collected patient co-pay and issued receipt to confirm payment.
- Contacted insurance company to verify patient coverage before visit.
- Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.
- Provided excellent customer service to patients and medical staff.
Sales Associate
Dicks Sporting Goods
05.2019 - 05.2021
- Utilized POS system efficiently for accurate transactions, returns, and exchanges while minimizing errors.
- Collaborated with team members to achieve monthly sales goals and optimize store performance.
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Associate of Arts -
Florida State College
Jacksonville, FL 05.2001 -
Bachelor of Arts - Criminal Justice
University of North Florida
Jacksonville, FL 05.2001 -
Skills
Operations Management
Performance monitoring
Coaching and Mentoring
Team Supervision
SOP Adherence
Active Listener
Quick Learner
Goal Oriented
Problem Solver
De-escalation Tactics
Firearms Handling and Safety
Leadership
Stress Management
Adaptability
Integrity
Timeline
Care Coordination Team Lead
Physnet
07.2022 - Current
Patient Services Coordinator
Cora Physical Therapy
05.2021 - 07.2022
Sales Associate
Dicks Sporting Goods
05.2019 - 05.2021
Associate of Arts -
Florida State College
05.2001 -
Bachelor of Arts - Criminal Justice
University of North Florida
05.2001 -