Aaron Radecki
San Diego,CA
Summary
Accomplished operations professional with 10 years of experience in customer service and branch management. Implemented strategies to enhance customer satisfaction and optimize inventory processes. Customer Service Manager skilled in improving service delivery and efficiently resolving issues. Strong leadership and problem-solving abilities foster effective team collaboration.
Overview
12
12
years of professional experience
Work History
Customer Service Manager
Whitecap
National City, Cal
01.2025 - 04.2026
- Provided exceptional customer service to ensure customer satisfaction.
- Managed daily customer inquiries and resolved issues effectively.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Trained new staff on customer service protocols and company policies.
- Collaborated with teams to enhance service delivery and customer satisfaction.
- Oversaw scheduling and staffing to ensure optimal service levels at all times.
- Assisted customers with product selection and provided personalized recommendations.
- Helped customers find specific products, answered questions, and offered product advice.
- Oversaw daily branch operations to ensure efficiency and service quality. and ensured branch efficiency.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Maintained an organized and visually appealing sales floor environment.
- Processed transactions accurately using point-of-sale systems.
- Conducted inventory checks to ensure stock availability and accuracy.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Balanced cash drawers to ensure accuracy in financial transactions. by balancing cash drawers and maintaining cash count records.
Construction Supervisor
Self-employeed
San Diego, California
01.2024 - 12.2025
- Coordinated with subcontractors to manage project timelines and deliverables.
- Monitored daily construction and evaluated project progress, contract compliance and safety.
- Assisted in framing, roofing, and drywall installation tasks on residential projects.
- Performed various carpentry tasks such as constructing walls, installing doors, windows and siding.
- Operated power tools including saws, drills, and sanders during project tasks.
- Mixed concrete, mortar and other materials to prepare building material.
Assistant Branch Manager, Operations
Beacon Roofing & Waterproofing
San Diego, California
01.2014 - 12.2023
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed daily operations and ensured branch efficiency.
- Oversaw daily operations and ensured adherence to company policies.
- Implemented customer service strategies to enhance client satisfaction.
- Resolved customer complaints and built strong relationships with clients.
- Supervised staff and conducted performance evaluations regularly.
- Managed staff scheduling, hiring and training processes.
- Supported outside sales force in servicing and obtaining new business.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Oversaw inventory management and supply ordering processes.
- Managed inventory levels and coordinated with suppliers for timely deliveries.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Developed safety programs to enhance workplace safety culture and compliance.
- Conducted regular safety audits and inspections to identify potential hazards.
- Trained employees on safety protocols and emergency response procedures.
- Coordinated safety meetings and workshops to promote ongoing employee engagement.
- Provided training on proper use of PPE and other safety protocols.
- Oversaw daily warehouse operations and ensured efficient inventory management.
- Implemented process improvements to streamline shipping and receiving procedures.
- Coordinated with vendors to manage supply chain logistics and procurement schedules.
- Monitored equipment maintenance to prevent downtime and ensure operational readiness.
- Generated warehouse shipping documents, packing lists and invoices.
- Operated forklifts to fill or empty overhead spaces.
- Established and maintained good relations with customers, vendors, and transport companies.
Education
High School Diploma -
Eastlake High School
Chula Vista, CA07-1999
Skills
- Customer service
- Customer relationship management
- Operations management
- Branch operations
- Inventory management
- Warehouse operations
- Supply chain logistics
- Equipment operation
Timeline
Customer Service Manager
Whitecap
01.2025 - 04.2026
Construction Supervisor
Self-employeed
01.2024 - 12.2025
Assistant Branch Manager, Operations
Beacon Roofing & Waterproofing
01.2014 - 12.2023
High School Diploma -
Eastlake High School