Aaron Rask
Marlboro,MA
Summary
Looking for a long-term role with a dynamic company to advance my IT skillset.
Overview
21
21
years of professional experience
Work History
IT Support Specialist
RAVentures
01.2022 - Current
- Offer virtual and onsite support for a team of over 500 users across 5 concepts with 70+ locations in seven states including but not limited to: Microsoft 365, Sharepoint, MacOS, Linux and GOTO Voip
- Lead support on all NCR equipment in all restaurants and entertainment venues, track all system failures and resolutions
- Vet new software options to ensure success of implementation with current stack: Assist Operations for all concepts to execute implementation of programs such as Toast, Crunchtime, Paytronix and Salesforce
- Ensure cybersecurity measures are implemented, adhered to and up to date
- Responsible for cybersecurity education and training of all employees including MFA, PII and Safe Surfing
- Train all C level executives on current software stacks
- Manage third party MSP; Led migration of upgrade from current third-party organization to a new one
- Administrator for all telecom products in all locations
- Configure all workstations for new employees and configure all back offices in new venue build outs
- Inventory management of all workstations, phones, servers and user accounts in every location.
Bartender
Evviva Trattoria
01.2017 - Current
- Successfully build business for a new restaurant through maintaining strong guest relations and providing a high level of service and attention to detail
- Responsible for instituting new ideas to help the bar operate more efficiently.
Restaurant Manager
Worcester Restaurant Group
01.2003 - 01.2017
- Manager at the 111 Chop House, one of the most highly acclaimed restaurants in Central Massachusetts, for over 7 years and responsible for a staff of 50+ employees
- Managed corporate and private functions and ensured smooth execution
- Effectively resolved conflicts with both guests and staff
- Responsible for hiring candidates for all positions; led training efforts for all new hires
- As Wine Manager, responsible for annual procurement and inventory of 12,000 wine bottles, along with beer and liquor
- Created sales and incentive programs to grow sales.
Wine Manager
Marty's of Webster
01.2003 - 01.2005
- Managed wine inventory and worked to increase wine sales by promoting a more focused and refined wine selection
- Devised effective marketing plan to raise brand awareness.
Education
Telecom/Information Technology -
Quinsigamond College
Worcester, MA01.2007
Skills
- Extensive customer service and guest relations skills
- Problem Solving and resourcefulness
- Computer Technician and IT support
- Building and instituting successful employee training programs
- Motivating staff to perform beyond their potential and keep strong attention to detail
Timeline
IT Support Specialist
RAVentures
01.2022 - Current
Bartender
Evviva Trattoria
01.2017 - Current
Restaurant Manager
Worcester Restaurant Group
01.2003 - 01.2017
Wine Manager
Marty's of Webster
01.2003 - 01.2005
Telecom/Information Technology -
Quinsigamond College