Aaron Reschke
Aurora,CO
Summary
Dynamic leader with a proven track record at Micro Center, enhancing customer satisfaction through exceptional after-sales support and effective staff training. Skilled in service quality management and productivity monitoring, I significantly raised performance metrics, leveraging both hard and soft skills to surpass business goals.
Overview
15
15
years of professional experience
Work History
Service Manager
Micro Center
06.2011 - 01.2025
- Met with customers to discuss service needs and offer available solutions.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Defined clear targets and objectives and communicated to other team members.
- Implemented strategies to increase customer service satisfaction ratings.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Hired, trained and supervised team of service staff members to meet business goals.
- Resolved customer complaints in professional and timely manner.
Assistant Store Manager
Ultimate Electronics
08.2009 - 01.2011
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Education
High School Diploma -
Eaglecrest High School
AuroraSkills
- After-sales support
- Productivity monitoring
- Staff training and development
- Service scheduling
- Service quality management
- Task delegation
- Cost estimates
Accomplishments
#1 in custom PC build revenue increase for fiscal year 2022
#1 in custom PC build percentage for fiscal year 2022
Top sales increase Year over Year November 2023
Top sales increase Year over Year December 2023
Timeline
Service Manager
Micro Center
06.2011 - 01.2025
Assistant Store Manager
Ultimate Electronics
08.2009 - 01.2011
High School Diploma -
Eaglecrest High School
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