Aaron Runes
La Mirada,CA
Summary
Highly motivated and results-driven airline supervisor with extensive experience in customer service and operational management. A proven factotum, adept at overseeing daily operations with a strong focus on safety, efficiency, and excellence. Renowned for a hands-on approach to problem-solving and the ability to "get things done" in high-pressure environments. Committed to delivering exceptional customer experiences while ensuring compliance with safety protocols and operational standards. Skilled at fostering teamwork, managing complex situations, and driving operational success in fast-paced settings.
Overview
8
8
years of professional experience
Work History
Redcoat
Delta Air Lines, Inc
09.2023 - Current
- Serve as a frontline representative for Delta Air Lines, making safety a top priority, delivering premium customer service, and ensuring a seamless travel experience for all passengers
- Resolve complex travel issues while maintaining a high level of professionalism and empathy
- Manage and de-escalate challenging situations by applying problem-solving skills and making safety-oriented decisions
- Provide support for agents in all areas of the operation, including Ticketing, Gates, Federal Inspection Services, and Baggage Service
- Serve as main point of contact for scheduling and coordination communication
- Oversees a safe and secure operation as a trained Ground Security Coordinator, working with TSA to keep customers and staff safe at all times
- Assists customers with disabilities as a Complaint Resolution Official, addressing and resolving a variety of complaints on the spot
Customer Service Agent
Delta Air Lines
09.2021 - 09.2023
- Responsible for the smooth process of dispatching flights, coordinating with various departments, flight attendants and pilots to ensure passenger satisfaction, safety compliance and on-time departure
- Resolves customer problems and issues, applying knowledge of ticket rules as well as company policies and procedures. Analyzes individual situations and determines best use of resources
- Mentors new hire employees and trains them to be effective 'assists' and efficient 'control agents' for flights with focus on the importance of safety, exceptional customer service and on-time departure
- Certified trainer of terminal 2, 3 and TBIT jetbridges.
- Complies with all rules and regulations implemented by FAA, TSA and LAWA
- Coordinated with ramp agents to successfully store, remove and transport customer baggage
- Resolved customer requests, questions and complaints through active listening and effective interpersonal skills
Cook/Server/Trainer
Boiling Point Usa
12.2016 - 09.2021
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Provided training for cooks, servers, bartenders, and baristas
Education
Current - Private Pilot License
Pacific Air Flight School
Long Beach, CAAirframe - Aviation Maintenance Technician
Orange Coast College
Costa Mesa, CAHigh School Diploma -
Cerritos High School
Cerritos, CA06.2016
Skills
- SNAPP
- Delta Term
- Operational Improvements
- Safety Coordinator
- Complaint Resolution
- Customer Experience
- Training Junior Team Members
- Assist Passengers
- Customer Satisfaction
- Service Quality
- Personalized Customer Service
- Flight Management
Timeline
Redcoat
Delta Air Lines, Inc
09.2023 - Current
Customer Service Agent
Delta Air Lines
09.2021 - 09.2023
Cook/Server/Trainer
Boiling Point Usa
12.2016 - 09.2021
Current - Private Pilot License
Pacific Air Flight School
Airframe - Aviation Maintenance Technician
Orange Coast College
High School Diploma -
Cerritos High School