Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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ZAKARIA IBRAHIM

Seattle,WA

Summary

Dedicated professional committed to increasing revenue, maximizing performance and providing the highest levels of customer service. Skilled in working under pressure and adapting to new situations and challenges to best enhance the Delta brand. Valued communicator with innovative ideas and strategies, dedicated to achieving operational objectives by providing competitive analysis reviews and providing recommendations for strategic plans and reviews.

Overview

8
8
years of professional experience

Work History

Field Engineer

Delta Airlines, Inc
12.2021 - Current
  • Served as liaison between site engineering team and field staff to coordinate launch of LAX Delta Terminal opening
  • Protected Delta’s network systems critical utilities by using proper security policies to secure illegal access or disruptions in order to align its strategy to encompass people, processes, and technology
  • Focused on privacy, accuracy, accessibility, and security of Delta Equipment’s to ensure streamline operation
  • Successfully installed, deployed, maintained, and repaired mechanical, electrical, software, and hardware related equipment’s across 7 Delta Stations
  • Adopted methodologies to protect systems, networks, and data to ensure timely delivery of products and customer satisfaction
  • Introduced new methods, practices and systems to Delta Agents to reduce turnaround time

Customer Service Agent

06.2015 - 12.2021
  • Delivered superior customer service by handling cargo and baggage service for aircraft at ramps and terminals
  • Maintained safe, secure, and healthy work environment following organization, hazardous materials and environmental standards, and legal regulations
  • Provided primary customer support to internal and external customers
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction

Education

Bachelor of Science - Information Technology

University of Washington
Tacoma, WA
06.2022

Skills

  • SNAPP
  • DLTERM
  • Excel
  • Research Data Analysis
  • System Development Lifecycle
  • Business Analysis

Accomplishments

    University of Washington Dean’s list

    Delta Airlines Scholarship Award Recipient

    ABC-DE Program

Languages

English
Somali
Arabic

Timeline

Field Engineer

Delta Airlines, Inc
12.2021 - Current

Customer Service Agent

06.2015 - 12.2021

Bachelor of Science - Information Technology

University of Washington

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ZAKARIA IBRAHIM