Aaron Sena
Streamwood,IL
Summary
Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.
Overview
9
9
years of professional experience
Work History
Shift Manager
Noodles & Company
Arlington Heights, IL
08.2016 - Current
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Provided coaching and guidance to team members when necessary to improve performance.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Managed daily cash intake by counting out registers and tabulating profits.
- Communicated with other shift managers to facilitate continuum of customer service.
Shift Leader
Walgreens
Hoffman Estates, IL
07.2018 - 06.2020
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Resolved customer complaints promptly and professionally.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
Restaurant Manager
Steak N Shake
Naperville, IL
11.2014 - 04.2016
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Maintained detailed records of sales transactions and daily shift reports.
Education
Some College (No Degree) - Physical Therapy Assistant
Elgin Community College
Elgin, IL05-2024
High School Diploma -
South Elgin High
South Elgin05-2012
Skills
- Team Development
- Safety Compliance
- Equipment Troubleshooting
- Inventory Control
- Supply Ordering
- Staff Development
- Quality Assurance
- Mentoring and Coaching
Timeline
Shift Leader
Walgreens
07.2018 - 06.2020
Shift Manager
Noodles & Company
08.2016 - Current
Restaurant Manager
Steak N Shake
11.2014 - 04.2016
Some College (No Degree) - Physical Therapy Assistant
Elgin Community College
High School Diploma -
South Elgin High