Aaron Small
New York,NY
Summary
Results-driven professional with 9 years of customer service experience, combined with 5 years of dedicated service in the fitness industry. Proven ability to exceed client expectations, resolve issues, and foster positive client relationships. Expert in P&L analysis, KPI tracking, and staff management. Proven record in optimizing operations, driving revenue growth, and ensuring compliance.
Overview
2
2
years of professional experience
1
1
Certification
Work History
General Manager
New York Sports Club (NYSC)
07.2023 - Current
- Analyzed profit & loss statements - created performance reports on a weekly and monthly bases
- Hosted meetings presenting performance metrics to regional and/or area director
- Managed all staff and club operations; including staffing, scheduling, training, and tracking key performance indicators
- Collaborated with Fitness Manager and/or trainers to schedule fitness assessments and personal training packages for members
- Utilized ticketing system to ensure all staff and club equipment remained operational/functioning
- Hosted events and workshops to generate new leads and increase member retention.
General Manager
Iowa Sports Management
06.2022 - 12.2022
- Collaborated with building staff to host events for residents and individual reservation requests
- Managed all staff and club operations; including staffing, scheduling, training, and tracking key performance indicators
- Ensured all pool operations and chemical reports were properly documented and within Department of Health standards - Passed all inspections with zero violations
- Submitted necessary orders for chemical supplies, office supplies, and maintenance repairs
- Utilized ticketing system to ensure all staff and club equipment remained operational/functioning.
Education
Bachelor of Science - Hospitality Management
Pennsylvania State University (PSU)
State College, PASkills
- Budgeting
- Forecasting
- Sales Management
- Business Development
- Recruiting
- P&L Management
- Account Management
- Customer service
Certification
- CPR Certification
- AED Certification
Timeline
General Manager
New York Sports Club (NYSC)
07.2023 - Current
General Manager
Iowa Sports Management
06.2022 - 12.2022
Bachelor of Science - Hospitality Management
Pennsylvania State University (PSU)
- CPR Certification
- AED Certification
Similar Profiles
Gareth GrasGareth Gras
Supervisor at New York Sports ClubSupervisor at New York Sports Club
Delano MillsDelano Mills
Assistant Personal Trainer at New York Sports ClubAssistant Personal Trainer at New York Sports Club
Uche UgochukwuUche Ugochukwu
Mathematics Teacher at NYSCMathematics Teacher at NYSC