Aaron Smith
Lonoke,AR
Summary
Professional sales expert with proven ability to drive revenue growth and expand market presence. Adept at building strong client relationships, identifying new business opportunities, and delivering tailored sales strategies. Emphasizes team collaboration and flexibility to adapt to changing market demands. Skilled in negotiation, communication, and customer service. Reliable and results-focused with keen eye for achieving targets.
Overview
18
18
years of professional experience
Work History
Area Sales Representative
Brady Plus
12.2017 - Current
- Responsible for managing and maintaining 60 Individual accounts with a combined total of 1.5 million dollars in sales yearly, with 10% - 12% growth each fiscal year.
- Currently drive team revenue totals by bringing in top sales numbers monthly, quarterly, and yearly.
- Negotiate contracts with clients, ensuring mutually beneficial terms for both parties involved.
- Streamline the sales process by implementing CRM software for better tracking of leads, contacts, and opportunities.
- Work with independent contractors and vendor representatives to expand workforce and better reach customers.
- Identify new business opportunities through cold calling, networking, marketing and prospective database leads on a daily basis.
Customer Service Representative
AmeriPride Linen & Uniform Services
08.2006 - 11.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Education
No Degree - Business Management
Pulaski Technical College
North Little Rock, ARCertified Disinfectant Specialist - Disinfection And Proper Cleaning Procedures
Spartan CleanCheck Training
Maumee, OH03-2023
Certificate of Completion - Industrial Chemicals
Hillyard Chemical Training
Springfield, MO10-2018
Skills
- Territory management
- Consultative selling
- Persuasive communication
- Business development
- Product demonstration
- Relationship building
Accomplishments
- Resolved product issue through consumer testing.
Customer Service Representative of the Year
From 2013 - 2016 was awarded the Customer Service Representative Award each year. The award was given for the highest growth in overall sales, rental agreements, and customer satisfaction. Maintained the highest customer retention rating with a 97% rating. Was also in the top 5 overall in the company in overall performance each fiscal year.
Timeline
Area Sales Representative
Brady Plus
12.2017 - Current
Customer Service Representative
AmeriPride Linen & Uniform Services
08.2006 - 11.2017
No Degree - Business Management
Pulaski Technical College
Certified Disinfectant Specialist - Disinfection And Proper Cleaning Procedures
Spartan CleanCheck Training
Certificate of Completion - Industrial Chemicals
Hillyard Chemical Training
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