Aaron Smith
Tampa,FL
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Medicare Sales Agent
Next Level Insurance Direct
Tampa, FL
08.2020 - Current
- Resolved customer complaints quickly and professionally.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Presented and clearly explained insurance policy options based on clients' needs and goals.
- Followed up with clients regularly to ensure satisfaction and address any issues.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
Mobile Expert
T-Mobile
Tampa, FL
06.2018 - 08.2020
- Ensured compliance with company policies related to customer service standards when dealing with inquiries or complaints.
- Prepared merchandise for purchase.
- Conducted product demonstrations to customers in store.
- Recommended additional accessories or services that would complement the customer's device experience.
- Resolved customer complaints regarding their mobile device experience in a timely manner.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Answered customer inquiries regarding product features, pricing, and availability.
- Attended training sessions conducted by manufacturers to gain knowledge about newly released products and services.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Recommended, selected and located merchandise based on customer desires.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Greeted customers to determine wants or needs.
- Provided customer service and technical support for mobile devices, tablets, and other wireless products.
- Demonstrated the use of various applications on mobile devices such as email, messaging, music, photos.
- Educated customers about their device's features and how to maximize its potential usage for productivity or entertainment purposes.
- Described merchandise and explained use, operation and care.
- Answered store and merchandise questions and led customers to wanted items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Handled returns and exchanges according to company policies.
Licensed Insurance Agent
Humana
Tampa, FL
06.2013 - 06.2018
- Provided assistance with billing inquiries, payment processing, and customer service issues.
- Provided leadership and training for new agents regarding industry best practices and company policies.
- Conducted customer needs assessments to identify appropriate coverage levels and options.
- Exceeded company sales goals for new policies.
- Advised clients on their insurance needs and coverage options based on individual requirements.
- Upsold products to policyholders and potential new clients.
- Provided guidance and support to less experienced agents during onboarding process.
- Identified opportunities for cross-selling additional policies or services to existing customers.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
Education
High School Diploma -
Wharton High School
Tampa, FL05-2008
Skills
- Medicare
- Persuasion techniques
- Goal oriented
- Product presentation
- Building rapport
- Adaptability and flexibility
- Retail sales customer service
- Customer service
- Active listening
- Problem-solving
- Adaptive team player
- Verbal and written communication
- Compliance
Timeline
Medicare Sales Agent
Next Level Insurance Direct
08.2020 - Current
Mobile Expert
T-Mobile
06.2018 - 08.2020
Licensed Insurance Agent
Humana
06.2013 - 06.2018
High School Diploma -
Wharton High School