Dedicated table games professional with strong money handling expertise and exceptional customer service skills. Proven ability to mentor and train staff, ensuring compliance with gaming regulations while enhancing guest experiences.
Work History
Dual Rate Table Games Dealer
3 Years 5 Months
Gila River Casino | 12.2022 - 05.2026
Dealt various table games, ensuring adherence to gaming regulations and casino policies.
Provided exceptional customer service, enhancing overall guest experience during gameplay.
Maintained accurate game records and managed player transactions efficiently.
Dual Rate Supervisor
3 Months
Harrah's Casino | 08.2022 - 11.2022
Supervised daily operations, ensuring compliance with gaming regulations and company policies.
Performed accurate and efficient dealing to follow gaming procedures.
Table Games Floor Supervisor
2 Years 5 Months
Horseshoe Indianapolis | 03.2020 - 08.2022
Supervised table games operations to ensure compliance with gaming regulations and company policies.
Trained and mentored new staff on game procedures and customer service best practices.
Monitored game performance and player interactions to enhance guest experience and satisfaction.
Resolved customer disputes effectively, maintaining a positive atmosphere on the gaming floor.
Table Games Floor Supervisor
4 Years 4 Months
JACK Cleveland Casino | 11.2015 - 03.2020
Collaborated with management to develop and enforce strategic operational standards across the gaming floor.
Ensured compliance with state gaming regulations through vigilant observation of table games and staff performance.
Managed disputes diplomatically, ensuring fair resolutions while maintaining a positive atmosphere for all guests.
Education
High School Diploma
Garfield Heights High School | Garfield Heights, OH
Table Games Supervisor/ Dual Rate Card Dealer at Silver Legacy Resort & Casino at THE ROWTable Games Supervisor/ Dual Rate Card Dealer at Silver Legacy Resort & Casino at THE ROW