Aaron T. Elliott

Work History

Fresenius Medical Care NA

Irving, TX

01.2017 - Current

Maintain and support Windows and Linux servers both physical and virtual
Support major projects including several major code rolls to MES Camstar
Maintain a high level of retention for back-up systems on windows servers and network storage
Maintain backup storage with Pure systems, Isilon, Avamar and Cohesity
Work with IT Support staff to assist with network changes and/or additions to the internal network
Manage and deploy hardware and software while utilizing SCCM and other deployment tools
Work with engineers via different departments and sites on company wide projects that affect production while maintain minimal downtime
Aid in process creation and procedure documentation throughout the plant for both IT operations and production line operation
Maintain data center operations, including servers, switches, storage, phone, lighting and video hardware
Build servers and assist with the installation and configuration of applications and services used in production and non-production environments
Provide data information in accordance with FDA standards and requirements

Fresenius Medical Care NA

Concord, CA

04.2015 - 01.2017

Trouble ticket analysis (diagnose and resolve issues) - provide hardware or software assistance and problem resolution
Maintain a high level of system reliability by prioritizing and resolving trouble tickets efficiently
Successful cycling of end of warranty systems with replacements within each deadline
Maintain high level of internal customer support for several departments
Participate in software validation processes with engineers and developers within other departments
Physical replacement of server and network device parts
Contribute ideas to improve operational efficiency
Participate in and deliver on a number of high impact small to mid-scale projects

A100 US, LLC an Amazon Company

San Francisco, CA

06.2014 - 04.2015

Trouble ticket analysis (diagnose and resolve issues) - provide hardware or software assistance and problem resolution
Maintain a high level of system reliability by prioritizing and resolving trouble tickets efficiently
First Respond, escalation point and technical troubleshooter for all systems and network hardware problems
Deep diving into Linux server issues
XEN service virtualization troubleshooting
Troubleshoot technical issues on various platforms ranging from systems through networking to Power/Mechanical
Rectification of physical layer outages, both systems & network
Rectification or recovery of physical power issues on racks including Switches and Servers
Participation in data center power & cooling events
Install & configure racks of hosts in line with internal SLAs
Data Center point of contact for all high severity issues
Physical replacement of server and network device parts
Ensure correct rotation of parts & spares
Help define metrics to increase our customer uptime
Enforcing Amazons security best practices
Contribute ideas to improve operational efficiency
Participate in and deliver on a number of high impact small to mid-scale projects
Help build the world’s largest cloud infrastructure

Light River Technologies

Concord, CA

01.2013 - 06.2014

Maintain and service of several servers including Data, DHCP, and Application servers
Work directly with the Network Administrator in configuring, monitoring, maintaining and supporting the internal network and remote offices
Actively setup and optimize computer systems for users, installing OS, applications and data migration for Windows, Linux and Unix
Hardware and software installation, optimization and repair including HDD, optical drives, monitors, docking stations, wireless routers, desktops, laptops and printers
Optimized switch management, configuration and monitoring
Network and Security monitoring of mission critical systems
Created standards for network monitoring reporting and system security reporting
Cloud, SAN with RAID hardware and NAS Backup system monitoring
Asset management and deployment of all Light River equipment including PCs, printers, wireless devices, routers, switches and network appliances