Aaron Thomas
San Antonio,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Insurance Customer Service Representative
Connexion Point
San Antonio, TX
08.2018 - 12.2018
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Actively participated in training sessions to stay up-to-date on changes in regulations related to insurance policies.
- Researched relevant policy information to answer customer questions.
- Verified accuracy of customer data entered into the system.
Customer Service Representative
TaskUs
SanAntonio, TX
03.2019 - Current
- Displayed unwavering professionalism when dealing with demanding customers.
- Proactively recognized opportunities to provide customers with relevant additional products or services.
- Managed customer inquiries by delivering accurate information on products and services.
- Provided comprehensive customer service including assistance with product selection, ordering, billing, returns, exchanges and technical support.
- Ensured excellent customer experiences by consistently delivering exceptional service.
- Fostered positive connections with customers by engaging in friendly and personable interactions.
- Facilitated problem-solving by coordinating efforts between departments to meet customer requirements.
- Maintained detailed logs of customer interactions, transactions, and feedback for future use.
- Recommended necessary changes to enhance customer service efficiency.
- Provided exceptional customer service by promptly addressing inquiries through multiple channels.
- Determined service needs by asking probing questions and accurately entered information into electronic systems.
- Utilized effective sales techniques to educate customers about available products and services during service, account management and order calls.
- Supported the development of junior team members while ensuring positive employee relationships.
Education
GED -
Highlands High School
San Antonio, TX05-2008
Skills
- Policy understanding
- Organization
- Complaint Handling
- Documentation skills
- Teamwork and Collaboration
- Problem-Solving
- Data Integrity
- Microsoft Office
- Critical Thinking
- Adaptability
Timeline
Customer Service Representative
TaskUs
03.2019 - Current
Insurance Customer Service Representative
Connexion Point
08.2018 - 12.2018
GED -
Highlands High School