Chelsya Harvey
Phoenix,AZ
Summary
Excellent at managing high call volumes with empathy and professionalism, I excelled at C&R Insurance by enhancing customer satisfaction and exceeding sales targets. Skilled in policy understanding and critical thinking, I successfully trained new staff, streamlined the insurance application process, and fostered lasting client relationships.
Gifted in working with stressed, confused and upset individuals in need assistance. Effective with state regulations for Arizona and New Mexico. I will exceed in any department to manage telephone calls, emails, letters and in-person requests for assistance.
Overview
3
3
years of professional experience
Work History
Insurance Customer Service Representative
C&R Insurance
Gallup, NM
09.2020 - 02.2024
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements.
- Trained new customer service representatives on best practices, policies and procedures.
- Maintained thorough knowledge of industry trends and product offerings to provide accurate information to clients at all times.
- Consistently met or exceeded performance goals related to both sales targets and customer service metrics.
- Simplified insurance application process for customers, leading to more user-friendly experience.
- Fostered strong relationships with policyholders to promote loyalty and retention.
Education
New Mexico Highschool
Gallup, NM2015
Skills
- Organization
- Complaint Handling
- Policy understanding
- Client Education
- Customer Service
- Policy Review
- Documentation skills
- Microsoft Office
- Teamwork and Collaboration
- Data Entry Software
Accomplishments
Passed previous company Basic Insurance training.
Timeline
Insurance Customer Service Representative
C&R Insurance
09.2020 - 02.2024
New Mexico Highschool