Aaron Thomson

• Resolved customer inquiries and issues promptly to maintain positive relations.
• Assisted customers in selecting vehicles and understanding features.
• Built relationships with customers by providing friendly customer service.
• Handled incoming calls from customers regarding orders or other inquiries.
• Provided customer service support for inquiries, complaints, and returns.
• Collaborated with team members to ensure smooth dealership operations.
• Trained new staff on dealership policies and customer service best practices.

Service Porter
Toyota Dealership – [Austin, Tx]

• Delivered vehicles to designated service areas, parked customer and dealership vehicles with care and precision.
• Coordinated key retrieval with service advisors using Reynolds & Reynolds software, facilitating efficient customer handoffs.
• Managed customer keys, ensuring secure storage and accessibility for service operations.
• Checked customers in and out of rental vehicles using Dealerware, ensuring timely and accurate rental transaction processing.

Technical Skills

• 3D Printing Operations: Proficient in setting up and operating a variety of 3D printers experience with preparing models for print using slicing software.
• Network Integration: Skilled in connecting 3D printers to local networks and print servers to enable remote monitoring and management.
• Troubleshooting & Maintenance: Diagnosed and resolved mechanical and software-related printer issues, ensuring consistent printer performance through effective calibration, extruder jam fixes, and firmware updates.
• Assembled and disassembled printer components, upgraded firmware, and replaced worn or faulty hardware to maintain optimal printer functionality.
• Technical Support: Assisted and trained peers and faculty in safe and proper usage of 3D printers, covering software setup, material handling, and post-processing techniques to enhance user proficiency.

• Assisted customers in selecting and locating products throughout the store.
• Collaborated with team members to maintain product displays and store organization.
• Managed inventory levels by restocking shelves and removing expired items.
• Utilized organizational, interpersonal, and professional skills to fulfill customer requests. Collaborated with team to deliver efficient services that enhanced customer satisfaction.