Dedicated Law Enforcement Dispatcher offering 18 years of related experience. Experienced call-taker. Knowledgeable about dispatch procedures and policies
Overview
22
22
years of professional experience
Work History
Communications Specialist
New York State Police
07.2003 - Current
Followed established protocols for professional handling of emergency situations.
Routed calls to police, fire, and ambulance service to meet individual call needs.
Provided on-the-job training and coaching to develop new dispatchers.
Assisted callers in emergency situations with appropriate information and support.
Assessed emergency requests and made quick judgment calls to determine appropriate action.
Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
Nutrient Management Specialist
Otsego County Soil & Water Conservation District
10.2001 - 07.2003
Responsible for creating Nutrient Management Plans for various agricultural operations within the county.
Conducting percolation tests for septic tank installations
Supervised groups of interns in completing various scientific studies
Education
Bachelor of Science - Environmental Science Biology
SUNY Oneonta
Oneonta, NY
05.2020
Skills
Familiar with the Zetron Radio system used by SP Latham
Extensive experience with the E-Justice Portal
Knowledgeable in both SJS and RMS Record Management Systems
Experienced with the FBI NICS E-check system
Working knowledge of the local geography, roadways, and landmarks
Experience in training new hires in Communications
Experienced emergency call-taker
Timeline
Communications Specialist
New York State Police
07.2003 - Current
Nutrient Management Specialist
Otsego County Soil & Water Conservation District
10.2001 - 07.2003
Bachelor of Science - Environmental Science Biology