Robin Caiazzo

Cobleskill,NY

Summary

Experienced communication specialist with strong crisis communication skills, technical proficiency, and leadership capabilities. Proven ability to streamline processes and mentor others, ensuring effective information dissemination in high-pressure situations.

Overview

years of professional experience

Certification

Work History

Communication Specialist 1

New York State Police

Albany, NY

06.2001 - Current

Accurately receive, log, report and transmit information related to routine and emergency situations.
Proper utilization of a variety of communications equipment, systems and related applications.
Led crisis communication initiatives to ensure timely and accurate dissemination of information. (Including dispatch of emergency/non-emergency calls.)
Trained and mentored junior staff on best practices in communication protocols.
Streamlined internal communication processes by implementing effective communication tools and platforms.
Collaborated with outside agencies to ensure the safety and wellbeing of patrols on scene and civilians nearby.
Maintain up to date trainings and certifications required by my agency.
Utilize Ejustice and SJS/Niche RMS for criminal history, registration, and driver's license checks.
Provided expert troubleshooting and quality control and correction of system message errors (eg: $8,$L) within the EJusticeNY portal.
Processed BOLOs, missing persons, stolen property/vehicles and NCIC records.
Full understanding of CAD and mapping systems.

Drama Club Director

Cobleskill-Richmondville School District

Cobleskill, NY

11.2024 - 05.2025

Developed engaging lesson plans for drama workshops, fostering creativity and collaboration among students.
Coordinated rehearsals and performances, ensuring smooth operations and timely execution of events.
Assisted in managing stage setups and technical requirements for productions, enhancing audience experience.
Facilitated communication between students, parents, and school staff to promote awareness of club activities.
Co-Directed the Middle School full length production.
Oversee props and costumes management with the students.
Instructed in technical aspects backstage with students.
Assisted in run crew and script monitoring while production was in progress.
Stage Management

Education

Communications

Ulster County Community College

Stone Ridge, NY

High School Diploma -

Ellenville Central High School

Ellenville, NY

06-1994

Skills

Proficient in:

Blotter/Card Filing System
NYSPIN and codes that then translated to EJusticeNY
EJusticeNY Portal quality control for the State of NY as well as maintaining full quality control for Troop G
Spectrum Justice Services (SJS)
NicheRMS
Outlook (including global address book)

MeadiaWorksDX
NYSPolice Intranet
NYGov including NICS checks
NY Statewide CAD, AVL, Tow Logs
Guardian 911 GeoLynx tax map
Zetron Radio system and Plantronics controls

Accomplishments

New York State Police Civilian of the Year 2015