Kendra Smith
Phenix City,AL
Summary
Seeking full-time position Authorized to work in the US for any employer
Overview
26
26
years of professional experience
Work History
Customer Communication and Accounts Receivable Specialist
Southeast Restoration
Columbus, GA
01.2019 - 06.2020
- Served as a Customer advocate to ensure satisfaction with the repairs being performed in their homes
- Maintained communication between customer and project employees to ensure a smooth restoration project experience
- Called customers for payment collections
- Called insurance company's on behalf of customers regarding payments on home repairs
- Maintained PSA log notes daily and monthly to ensure compliance for collections, mortgages, and bad debts
- Answered phones, entered mitigation time sheets for mitigation techs, mailed Itel samples to insurance companies, and assisted with other tasks as needed.
Substitute Teacher
Phenix City Board of Education
Phenix City, AL
01.2009 - 01.2014
- Executed training plans for absentee teachers
Home Health Marketer
Ultra Care of Georgia, Inc
Columbus, GA
01.2014 - 01.2019
- Serves as a sales professional responsible for developing and maintaining referral relationships between hospitals, skilled nursing and assisted living facilities, physician offices, geriatric case managers and other medical/social workers.
Independent Sales Consultant and Leader
Southern Living
Phenix City, AL
01.2005 - 01.2010
- Coordinate and demonstrate products sales
- Handle ordering and product distribution
- Handle cash, credit cards and checks (sometimes large amounts)
- Train new consultants
Sales Associate
Bath and Body Works
Columbus, GA
01.2008 - 01.2009
- Assisted customers with purchases
- Stocked products and arranged product displays
- Conducted demonstrations, handled cash
Assistant Teacher
St. Luke Methodist Church Preschool
Columbus, GA
01.2007 - 01.2007
Sales Coordinator, Documentation Specialist
First Command Financial Services, Inc, TSYS Credit Card Processing
Columbus, GA
01.2002 - 01.2006
- Contacted clients and scheduled annual financial update appointments
- Documented phone calls in computer
- Client
Physician
Offices
01.1998 - 01.2002
- Formatted and distributed bulletins, manuals and updates to banks, clients and various TSYS departments
- Logged and documented bulletins on tracking system
- Supported other team members by printing bulletins and manuals when needed
Demographic Specialist
Columbus Diagnostic Center
Columbus, GA
01.1998 - 01.1998
- Assisted patients with registration
- Entered and updated patient information
- Called doctor and insurance offices to obtain additional patient information
- Scheduled patients' appointments
- Received fees for services from patients
Dental/Orthodontic Assistant
Dr. James Lopez, DDS
Columbus, GA
01.1997 - 01.1998
- Assisted doctor during procedures
- Mixed cement and bonded upper/lower braces
- Poured impressions
- Changed colors and power chains
- Changed wires on braces when needed
- Made and developed x-rays
- Assisted with lab work
- Prepared and organized dental workstations
- Sterilized and stored dental instrument
- Organized, filed and documented patients charts and files
Medicare Division Clerk II
Blue Cross/Blue Shield of Georgia
Columbus, GA
01.1994 - 01.1997
- Sorted, set up and established a computer record for all incoming mail
- Pulled corresponding file folders for mail
- Set up mail work drawers for investigator
- Pulled and filed folders for investigators' daily workload
- Monitored investigators' work to ensure work was pulled in timely manner
- Photocopied manuals, files and regulations as needed
Education
Columbus High School
01.1994
Some College (No Degree) -
Columbus State University
Skills
- Operating a personal computer; delivering quality customer service; performing sale tasks: cash
- Balancing; general office experience including filing, typing and managing multiple-line phone system
- Proficient in using Excel and Windows
- Accounts Receivable
- Accounts Payable
- Insurance Verification
- Product Demos
- Inventory control
- English
- Customer service
- Administrative Experience
- Assessments
- Scheduling — Proficient
- Cross-referencing agendas and itineraries to avoid scheduling
Timeline
Customer Communication and Accounts Receivable Specialist
Southeast Restoration
01.2019 - 06.2020
Home Health Marketer
Ultra Care of Georgia, Inc
01.2014 - 01.2019
Substitute Teacher
Phenix City Board of Education
01.2009 - 01.2014
Sales Associate
Bath and Body Works
01.2008 - 01.2009
Assistant Teacher
St. Luke Methodist Church Preschool
01.2007 - 01.2007
Independent Sales Consultant and Leader
Southern Living
01.2005 - 01.2010
Sales Coordinator, Documentation Specialist
First Command Financial Services, Inc, TSYS Credit Card Processing
01.2002 - 01.2006
Physician
Offices
01.1998 - 01.2002
Demographic Specialist
Columbus Diagnostic Center
01.1998 - 01.1998
Dental/Orthodontic Assistant
Dr. James Lopez, DDS
01.1997 - 01.1998
Medicare Division Clerk II
Blue Cross/Blue Shield of Georgia
01.1994 - 01.1997
Columbus High School
Some College (No Degree) -
Columbus State University