Aaron Ward
Park Ridge,IL
Summary
Knowledgeable in proficient scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule. Successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning workflows to accomplish objectives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Delivery Driver
Jimmy John's
Elk Grove Village, IL
02.2022 - Current
- Utilized street maps to plan and determine most efficient routes.
- Completed day-to-day duties accurately and efficiently.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Cultivated positive relationships with customers, contributing to an increase in customer retention.
- Managed cash transactions and processed payments accurately, maintaining a high level of trust and integrity.
- Answered customer inquiries regarding menu items, prices and availability.
- Reviewed orders before and after delivery to verify completeness, correct charges and customer satisfaction.
- Maintained cleanliness of vehicle interior and exterior.
- Navigated local streets and highways with ease using GPS system.
- Obtained receipts or signatures for delivered goods, collecting payment for services when required.
Shift Manager
McDonald's
Park Ridge, IL
08.2019 - 07.2023
- Observed and monitored utilization of equipment.
- Helped employees accomplish tasks during peak periods.
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Managed daily cash intake by counting out registers and tabulating profits.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Assisted in resolving escalated customer service issues in a timely manner.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Inspected work areas regularly for cleanliness and organization standards.
- Responded quickly and effectively to emergency situations as they arose.
- Answer calls during shift to assist with customer questions and concerns.
- Identified needs of customers promptly and efficiently.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Trained and developed staff, fostering a positive work environment and achieving a increase in employee satisfaction.
Education
High School Diploma -
Maine Township High School South
Park Ridge, IL05-2021
Skills
- Quality Assurance
- Load Balancing
- Staff Development
- Equipment Troubleshooting
- Relationship Building
- Training and Mentoring
- Cash Handling
- Decision-Making
- Delegating Work
- Punctual and Reliable
- Shift Checklists
- Opening and Closing Procedures
- Route Planning
Certification
- Food Safety Certification
Timeline
Delivery Driver
Jimmy John's
02.2022 - Current
Shift Manager
McDonald's
08.2019 - 07.2023
High School Diploma -
Maine Township High School South