Aaron Zapf
Summary
Proven leader and skilled diesel mechanic, adept at enhancing team morale and customer satisfaction at Palmer Leasing Group. Leveraged goal-oriented approach and workplace safety knowledge to streamline service processes and mentor future leaders. Achieved remarkable efficiency in operations, blending technical expertise with a positive, trustworthy demeanor to drive success.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Service Manager
Palmer Leasing Group
01.2023 - 01.2025
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch.
- Oversaw facility maintenance tasks to maintain a clean, safe working environment for both staff and customers alike.
- Delivered quality service with remarkable efficiency by skillfully overseeing daily branch operations.
- Managed branch operations for optimal efficiency, ensuring smooth daily functioning and minimizing downtime.
Manager
Hillco
07.2016 - 12.2022
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Worked effectively in fast-paced environments.
Diesel Mechanic
Carter Express
07.2012 - 07.2016
- Documented findings and actions taken.
- Ensured safety compliance by maintaining up-to-date knowledge of federal regulations related to diesel mechanics.
- Inspected vehicle systems to assess function and uncover defects.
- Disassembled and repaired diesel engines in automobiles, trucks, buses, and construction vehicles.
- Installed new systems and components in vehicles.
- Ordered parts necessary for vehicle repairs and new installations.
- Examined engines, transmissions and vehicle systems to diagnose issues.
- Diagnosed and repaired diesel engines to restore functionality in heavy-duty vehicles.
Diesel Mechanic
Selking International Truck
12.2001 - 07.2012
- Documented findings and actions taken.
- Ensured safety compliance by maintaining up-to-date knowledge of federal regulations related to diesel mechanics.
- Performed preventive maintenance on diesel engines, preventing malfunctions.
- Completed checklist of fluid levels, air filter, tire pressure, and more as part of service orders.
- Inspected vehicle systems to assess function and uncover defects.
- Disassembled and repaired diesel engines in automobiles, trucks, buses, and construction vehicles.
- Installed new systems and components in vehicles.
- Troubleshot and diagnosed problems with brakes, steering, and transmissions.
- Ordered parts necessary for vehicle repairs and new installations.
- Used specialty equipment, standard tools, and gauges to complete assessments and repairs.
Education
High School Diploma -
Wes-del High School
Gaston, IN05-1990
Skills
- Positive attitude
- Goal oriented
- Trustworthy and honest
- Workplace safety
Accomplishments
- Supervised team of 6 staff members.
Certification
- master certified diesel tech
- fork truck certified
Timeline
Service Manager
Palmer Leasing Group
01.2023 - 01.2025
Manager
Hillco
07.2016 - 12.2022
Diesel Mechanic
Carter Express
07.2012 - 07.2016
Diesel Mechanic
Selking International Truck
12.2001 - 07.2012
- master certified diesel tech
- fork truck certified
High School Diploma -
Wes-del High School
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