Aaron K Zleh
Phoenix,AZ
Summary
Dynamic professional with a proven track record at Prospect Airline Services, excelling in team leadership and customer service. Skilled in process improvement and training, I enhanced team productivity by implementing efficient workflows. Committed to fostering collaboration and achieving organizational goals, I bring strong analytical skills and a positive attitude to every challenge.
Overview
22
22
years of professional experience
Work History
Supervisor
Prospect Airline Services
06.2025 - 06.2026
- Supervised daily operations, ensuring compliance with safety and regulatory standards.
- Trained team members on operational procedures and customer service excellence.
- Coordinated scheduling to optimize staffing levels during peak travel times.
- Monitored performance metrics to identify areas for process improvement.
- Facilitated communication between departments to enhance workflow efficiency.
- Implemented best practices for equipment maintenance and safety protocols.
- Addressed customer inquiries and resolved issues to improve satisfaction ratings.
- Assisted in onboarding new employees, fostering a collaborative team environment.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Behavior Health Technician
Arizona Training & Evaluation Center
07.2013 - 12.2023
- Provided direct support to clients in daily living activities, fostering independence and self-sufficiency.
- Monitored client behavior and documented observations to inform treatment plans and interventions.
- Collaborated with multidisciplinary teams to develop individualized care strategies for diverse populations.
- Implemented therapeutic techniques to promote emotional regulation and coping skills among clients.
- Conducted safety assessments, ensuring compliance with health regulations and enhancing client well-being.
- Promoted positive behavior changes by establishing clear expectations, consistent consequences, and reinforcement systems tailored to individual client needs.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Conducted thorough assessments of patient needs, identifying appropriate goals and interventions for their unique situations.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Served as an advocate for clients within the treatment team, ensuring their voices were heard and their needs were met.
- Assisted patients in developing effective coping mechanisms, leading to improved emotional regulation and overall mental health.
- Conducted client rounds to check on residents.
- Documented detailed progress notes, facilitating accurate tracking of patient progress and enabling adjustments to treatment plans as needed.
- Searched resident belongings prior to and during stays.
- Taught clients how to complete basic household chores and prepare food.
- Kept facility clean, performed basic maintenance, and restocked supplies to support program needs.
- Collaborated with interdisciplinary teams to create comprehensive and individualized care plans for each patient.
- Prepared and submitted daily Type reports to management.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Administered patient medications and tracked dosages.
- Maintained patient records, documenting changes in patient condition.
- Collaborated closely with mental health professionals with treatment plan implementation.
- Assisted with medication administration and counting and pouring medications.
Certified Nursing Assistant
Banner Health
01.2022 - 02.2023
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs, documenting changes for nursing staff review.
- Administered medication under supervision, reinforcing patient safety protocols.
- Collaborated with healthcare teams to coordinate patient care plans effectively.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Transported patients between rooms and appointments or testing locations.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Facilitated personal hygiene management, feeding and ambulation.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Documented patient information and care activities in electronic health record.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Collaborated with healthcare teams to develop individualized care plans, enhancing patient outcomes.
- Coordinated with external healthcare providers, ensuring comprehensive care by sharing patient information and updates.
- Supported patients with personal care tasks to preserve dignity and promote independence.
- Assisted in rehabilitation of patients, facilitating quicker recovery with exercise and mobility support.
- Adapted care practices to meet needs of diverse patient populations, ensuring culturally sensitive care.
- Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
- Advocated for patient rights and needs, ensuring respectful and ethical care.
- Enhanced team productivity by participating in training sessions and sharing knowledge with colleagues.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.
- Facilitated smooth transitions for patients from hospital to home care, ensuring continuity of care.
- Improved patient satisfaction with empathetic listening and addressing concerns promptly.
- Provided emotional and psychological support to patients and their families, fostering positive healthcare experience.
- Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
- Streamlined patient care procedures, improving efficiency and reducing wait times for treatments.
- Implemented infection control protocols, minimizing spread of illnesses among patients and staff.
- Administered medication under supervision of nursing staff, contributing to effective treatment plans.
- Maintained clean and safe environment, reducing risk of infections and promoting health.
- Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
- Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Built rapport with patients and families, providing emotional support during difficult times.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Mentored junior nursing assistants in best practices and patient care techniques.
- Implemented process improvements that enhanced workflow efficiency in patient care delivery.
Manager's Assistant
Wegmans Distribution Center
04.2011 - 07.2013
- Coordinated logistics and scheduling for efficient distribution operations.
- Assisted in inventory management, ensuring stock accuracy and availability.
- Supported manager in implementing process improvements to enhance workflow efficiency.
- Developed training materials for new staff, fostering knowledge retention and skill development.
Supervisor
HMS Host International
08.2004 - 03.2011
- Supervised daily operations, ensuring compliance with safety regulations and service standards.
- Trained and mentored staff on operational procedures and customer service excellence.
- Streamlined workflow processes to enhance efficiency and reduce turnaround times.
- Implemented quality control measures to maintain high service performance levels.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Education
No Degree -
Maricopa Community Colleges, Glendale Community College
Glendale, AZHigh School Diploma -
William V. S. Tubman High School
Monrovia, Liberia 06.2002
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Process monitoring and improvement
- Risk management
- Multitasking
- Excellent communication
- Effective communication
- Customer relations
- Active listening
- Professionalism
- Interpersonal skills
- Self motivation
- Task prioritization
- Idea development and brainstorming
- Written communication
- Interpersonal communication
- Problem-solving aptitude
- Team collaboration
- Time management abilities
- Continuous improvement
- Goal setting
- Positive attitude
- Teamwork
- Problem-solving abilities
- Team leadership
- Work Planning and Prioritization
- Good judgment
- Professional and courteous
- Analytical skills
- Reliability
- Data analysis
- Adaptability
- Adaptability and flexibility
- Computer skills
- Time management
- Multitasking Abilities
- Complex Problem-solving
- Inventory control
- Processes and procedures
- Project management
- Relationship building
- Performance management
- Teamwork and collaboration
- Problem-solving
- Organizational skills
- Team development
Timeline
Supervisor
Prospect Airline Services
06.2025 - 06.2026
Certified Nursing Assistant
Banner Health
01.2022 - 02.2023
Behavior Health Technician
Arizona Training & Evaluation Center
07.2013 - 12.2023
Manager's Assistant
Wegmans Distribution Center
04.2011 - 07.2013
Supervisor
HMS Host International
08.2004 - 03.2011
No Degree -
Maricopa Community Colleges, Glendale Community College
High School Diploma -
William V. S. Tubman High School