Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aaron R Gonzalez

Palmdale,US

Summary

Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 25 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

34
34
years of professional experience

Work History

Desktop/Endpoint Technician

Valley Presbyterian Hospital
03.2005 - 05.2024
  • Providing Desktop support for all endpoint devices including desktops, laptops, thin clients, printers and mobile on LAN and wi-fi networks
  • Experience and skill in testing, troubleshooting and remediating issues with endpoint security tools such as McAfee anti-virus, encryption and mobile device management.
  • Proficient in hardware/application setup, configuration, installation and troubleshooting.
  • Windows OS upgrade proficiencies and using Microsoft Deployment Toolkit (MDT) imaging. Windows 10 Enterprise
  • Troubleshoot malfunctions and diagnosed issues for equipment and components.
  • Deployed and maintained the Thin Client devices
  • Providing training on desktops, laptops and mobile devices for all hardware and applications to all company users for efficient IT use.
  • Established machine security protocols and set up user accounts.
  • Improved services and technologies through continued analysis of system performance.
  • Manage image and patch deployment using centralized enterprise desktop management system
  • Monitor systems to ensure security , availability and performance to users.
  • Assisting users with VPN access from remote locations.
  • Replaced, Maintained and troubleshoot the devices (Desktops, WCs, TCs) on the Mobile devices. Workstation on wheels. (Wow)

Medical Records and Health Information Technician

Northridge Medical Center - CHW
03.2000 - 08.2004

Data Entry Technician

Mission Community Hospital
03.1990 - 09.2000

Education

Associate of Science - Computer Science

CompTIA A+
CompTIA A+
03.2015

Associate of Science - Computer Information Technology

Los Angeles Mission College
Sylmar, CA
07.1990

Skills

  • Configuration, administration, and issue resolution of hardware and software systems
  • Microsoft Endpoint Configuration Manager (SCCM)
  • Windows device imaging system installation - MDT
  • Active directory users and computers
  • Microsoft O365 Suite and Microsoft 365 Admin Center, SharePoint
  • Webex, Teams, Zoom and Skype support
  • Proficient in IGEL UMS
  • Mobile Device Management (MDM) - Android and iOs
  • Citrix Cloud - VMWare
  • TCP/IP Networking knowledge and troubleshooting abilities
  • Cisco VPN and Pulse Secure VPN
  • Helpdesk administration, user training, and technical user support
  • Organized, detail oriented team professional with excellent customer service experience
  • Wyse/Dell Thin Client devices
  • Works Well Under Pressure
  • VMware Horizon View and Citrix XenDesktop

Timeline

Desktop/Endpoint Technician

Valley Presbyterian Hospital
03.2005 - 05.2024

Medical Records and Health Information Technician

Northridge Medical Center - CHW
03.2000 - 08.2004

Data Entry Technician

Mission Community Hospital
03.1990 - 09.2000

Associate of Science - Computer Science

CompTIA A+

Associate of Science - Computer Information Technology

Los Angeles Mission College

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Aaron R Gonzalez