Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aaryn King

Peoria,IL

Summary

Knowledgeable dispatcher with several years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.

Overview

11
11
years of professional experience

Work History

Dispatcher

Transdev
Peoria, Illinois
07.2023 - Current
  • Received and dispatched calls for emergency services.
  • Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
  • Updated records of driver locations, delays, and cancellations.
  • Schedule clients for trips

Contact Center Agent

OSF St. Francis Medical Center
Peoria, Illinois
05.2021 - 10.2023
  • Explained products or services to customers ensuring they fully understood benefits being offered.
  • Utilized various systems such as trouble ticketing software to track customer inquiries and resolutions.
  • Answered incoming customer inquiries via telephone and email.

Scheduling patients for upcoming test medical provider request .

Environmental Services Housekeeper

OSF Saint Francis Medical Center
Peoria, Illinois
07.2019 - 05.2021
  • Cleaned and sanitized patient rooms, bathrooms, offices and other areas according to prescribed procedures.
  • Vacuumed carpets and upholstered furniture.
  • Swept, mopped, scrubbed and waxed floors.

Customer Service Representative

Kroger
Houston , Trxas
11.2013 - 11.2018
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Education

High School Diploma -

Peoria High School
Peoria, Illinois
05-2010

Skills

  • Driver communication
  • Dispatching field personnel
  • Route planning
  • Closing tickets
  • Database management
  • Adjusting routes
  • Radio communication
  • Navigation support
  • Emergency protocols
  • Critical thinker
  • Active listening
  • Customer relationship management
  • Stress tolerance
  • Schedule coordination
  • Script adherence
  • Schedule management
  • Call handling
  • Call control skills
  • Customer support
  • Building rapport
  • Quality assurance controls
  • Customer service
  • Communicating with clients
  • Inbound phone calls
  • Calm disposition

Timeline

Dispatcher

Transdev
07.2023 - Current

Contact Center Agent

OSF St. Francis Medical Center
05.2021 - 10.2023

Environmental Services Housekeeper

OSF Saint Francis Medical Center
07.2019 - 05.2021

Customer Service Representative

Kroger
11.2013 - 11.2018

High School Diploma -

Peoria High School
Aaryn King