Aayana Chappell
Hephzibah,GA
Summary
Enthusiastic about promoting learning through hands-on activities, class lesson plans, and individualized support. Polished in monitoring students while enforcing classroom and school rules. A respectful and friendly collaborator commended for encouraging understanding and acceptance of differences.
As a Flexible Customer Service Representative with 4 years of success, adept at resolving customer concerns and inquiries. Proficient in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Kelly Services
Augusta, GA
01.2023 - Current
- Monitored student progress and provided constructive feedback to teachers.
- Organized and maintained detailed records of student attendance, grades, and other relevant data.
- Assisted children during small-group learning periods, providing support and guidance.
- Supported students throughout academic instruction and assignments.
- Utilized a curriculum with a life-based approach to enhance learning experiences.
- Provided valuable instructional support to teachers in a collaborative classroom environment.
- Conducted lectures, discussions, and supervised role-playing methods to present subject matter.
- Assisted students with various learning disabilities, tailoring support to individual needs.
Customer Service Representative
ManpowerGroup/ Allstate
Augusta, GA
11.2022 - 11.2023
- Explained loss coverage and assisted policyholders in itemizing damages.
- Coordinated alternative living arrangements for policyholders during claims processing.
- Conducted audits of claim files to ensure adherence to departmental standards.
- Educated customers on special pricing opportunities and company offerings.
- Navigated through computer systems to review information and respond appropriately to callers.
- Resolved customer inquiries, questions, and concerns to consistently offer quality service.
- Met performance benchmarks through efficient and accurate solutions for customer service requests.
Cna
Comfort At Home Healthcare
Augusta, GA
10.2021 - 11.2023
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Documented activities and recorded information in EMR system.
- Provided emotional support to family members regarding end-of-life decisions.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Served meals to patients in their rooms and assisted with feeding when needed.
Call Center Representative
Convergent Outsourcing
Augusta, GA
12.2018 - 10.2021
- Answered user inquiries to resolve computer software or hardware operation problems.
- Served as first point of contact for incoming technical service calls and emails.
- Collected deposits or payments and arranged for billing.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Updated databases with new and modified customer data.
- Offered resolutions to de-escalate calls and solve customer issues.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Education
Associate of Science - Nursing
South College
Knoxville, TN08-2027
High School Diploma -
Cross Creek High School
Augusta, GA08-2018
Skills
- Lesson Planning
- Lesson Plan Implementation
- Activity Management
- Safety Awareness
- Customer Service
- Call Control
- Payment Processing
Certification
- CNA
Timeline
Substitute Teacher
Kelly Services
01.2023 - Current
Customer Service Representative
ManpowerGroup/ Allstate
11.2022 - 11.2023
Cna
Comfort At Home Healthcare
10.2021 - 11.2023
Call Center Representative
Convergent Outsourcing
12.2018 - 10.2021
Associate of Science - Nursing
South College
High School Diploma -
Cross Creek High School